Navigation
Navigate to Work Orders under Field Service.
What is a Work Order?
A work order in Makula is a structured request used to manage maintenance, repairs, inspections, or the supply of parts and services. It records key information such as:
Type of work required
The requester
The asset (machine) involved
The connection (customer) for which the work is being done
Work orders centralise service requests, ensure clear responsibilities, and track progress from creation to completion.
Why Use Work Orders?
Organisation: Centralises all maintenance and service tasks in one system.
Prioritisation: Allows prioritisation of tasks based on urgency and importance.
Accountability: Assigns responsibility to team members or service engineers.
Tracking: Monitors task progress and maintains historical records.
Key Benefits of the Work Order Feature
Efficiency: Simplifies the work request and task assignment process.
Visibility: Tracks the real-time status of all work orders.
Accountability: Ensures tasks are assigned and monitored.
Data Insights: Enables reporting and analysis of work order data for performance improvements.
Work Order Overview
When you open a work order, the Overview tab displays key details:
Work Order ID: Unique identifier.
Created Date: Date of creation.
Reporter: User who submitted the request (from the connection’s users).
Assignee: Internal team member responsible for the task.
Scheduled Date & Time: When the work should be performed (also appears in the Calendar).