Getting or buying a new policy, including quotes, eligibility, sign-up payments, ID checks, and add-ons.
Sending or tracking verification documents for an active policy (e.g., proof of address, NCD, V5C).
Making changes to an active policy (details, vehicles, drivers, add-ons, modifications, MultiCar).
Problems or updates with instalments, methods, extensions, or early repayments on active policies.
Reporting, managing, or disputing insurance claims, including repairs, total loss, injury, liability, or evidence.
Renewal stage queries, including pricing, discounts, NCD, auto-renewal, payment options, or lapsed cover.
Requests to cancel an active policy before renewal, for reasons like selling a car or duplicate cover.
Queries about cancelled policies, restricted cancellations, reinstatement, or related refunds/fees.
Cover, requirements, or upgrades for driving outside the UK on an active policy.
Help and queries about roadside recovery or breakdown cover.
General questions about what’s included in a customer’s cover, eligibility rules, and policy features.
Requests for or questions about policy documents, certificates, and proof of insurance.