Overview
Welcome to MaverickRE's AI Call Tools FAQ! This article aims to provide you with essential information about our innovative AI-powered tools designed to coach and enhance your agents' skills when communicating with leads. If you can't find the answer you are looking for here, reach out to our friendly support team via chat and we'd be happy to help!
When does my call quota reset?
Your call quota will be reset on the first of each calendar month.
I need more calls to be scored, is it possible for me to increase my quota?
Yes! If you find that you need more calls scored, we recommend upgrading to the Revenue Accelerator PRO package. If you do not wish to upgrade, you can purchase additional calls as needed at an extra cost. Please reach out to your Client Success Manager for more information.
Will my unused call quota roll over to the next month if I don't use all my calls?
No, any unused call scores will not roll over to the next month, so be sure to use them up!
Who is able to access the AI Call Tools?
Only admins of your MaverickRE account will have access to this tool. We've provided a way for you to copy the AI Coach Numbers so that you can easily share them with your agents.
Does call recording need to be turned on in Follow Up Boss?
Yes! Call recording must be turned on in order for MaverickRE to collect and grade your agent's FUB calls. This article will walk you through how to set up call recording in FUB.
Which number should my agent's be calling from when calling an AI Coach Number?
Your agent's should be calling the AI Coach Numbers using the phone number listed in their FUB USER PROFILE. You can view these numbers by going to Users in your MaverickRE Preferences.
Are the AI Coaching Calls recorded?
These calls are not recorded at this time.