Overview of the Ai Dashboard:
Understanding Call Performance
1. Graded Calls
- Definition: The total number of eligible calls graded within the selected timeframe.
2. Average Call Quality Score
- Definition: The average score of all graded calls within a selected timeframe.
3. Questions Asked vs. Fill Rate
- Questions Asked: The percentage of relevant questions asked by the agent to nurture a lead.
- Fill Rate: The percentage of questions that the consumer answers without being asked directly.
4. Appointment Ask vs. Set Rate
- Appointment Ask Rate: The percentage of calls where the agent asked for an appointment.
- Appointment Set Rate: The percentage of calls where an appointment was successfully set.
5. Buyer Agency Agreement Discussion
- Definition: The percentage of calls where the buyer agency agreement was discussed.
- Use Case: Useful for markets where this objection is common.
6. Average Talk Time
- Definition: The average duration of calls within the selected timeframe.
7. Follow-Ups Identified
- Definition: The count and percentage of calls where follow-ups were identified.
8. Objection Handling
- Definition: The percentage of objections effectively handled by the agent.
What are Top Agents Score?
Curious how your agents numbers compare to Top Agents on MaverickRE's Platform-- look no further! Here are the stats:
Appt Ask Rate for FUB- 60% is the baseline, with top 1% at 80% or above.
Appt Set Rate- 30% is the baseline, with top agents averaging 60%.
Follow Ups Identified- 80% is the baseline, with top agents averaging over 90%.
Avg Call Score- Baseline score is 4, with top agents averaging 6-7.
Question Ask Rate- 30% is the baseline, with top agents averaging 40%.
Question Fill Rate- 30% is the baseline and it needs to be greater than or equal to 'Question Ask Rate'.
Understanding the Team Overview
Leads Currently Assigned = Total number of leads assigned to an agent during the selected timeframe
Unique Leads Called = the number of Leads called by the agent in the time period (not number of calls)
Total # of Calls = the number of Calls placed by the agent in the time period
Calls Graded # - the number of calls that were graded because they met the eligibility criteria (2+ minute initial prospecting calls) in the time period selected
Avg Calls Grade - for the Calls Graded # in the time period, what was the Avg Call Score
Question Filled % - for the Calls Graded # in the time period, what % of all questions we assess were answered by the prospects (regardless if they were asked by the agent or not)
Appointment Ask % - for the Calls Graded # in the time period, what % of them had the agent ASK for an appointment, regardless of the lead’s response
Appointment Set % - for the Calls Graded # in the time period, what % of them had the prospect agree to a specific date for the appointment
Agent Talk Time % - for the Calls Graded # in the time period, what was the average % of agent talk time
Follow Ups Identified % - for the Calls Graded # in the time period, what % of calls had a follow-up opportunity identified (outside of appointments)
Objection Handling % - for the Calls Graded # in the time period, what % of calls with objections had ANY FORM of attempted objection handling by the agent
Pending Deals (Graded) - for the Calls Graded # in the time period, how many of those leads are now Pending?
Closed Deals (Graded) - for the Calls Graded # in the time period, how many of those leads are now Closed?
Total Graded Conversion % - for the Calls Graded # in the time period, what % are now Pending or Closed?
🎊AI Call Grading Dashboard Enhancements– 2.0 Overview🎊
MaverickRE's AI Call Grading Dashboard just got an upgrade! With the release of Version 2, you now have access to enhanced visibility, deeper performance insights, and easier access to coaching opportunities — all in one centralized dashboard.
🔄 What’s New in Version 2?
Alongside the existing AI Call Grading Dashboard and Grading Details tabs, we've added three new views:
📊 Dashboard Tab
Gain a real-time overview of team performance, appointment setting, objection handling, and call quality trends — all at a glance.
Key Insights:
Average Score Over Time
Visualize the average score of calls graded (based on your selected grading method and filters) over a rolling 12-month period.Top & Bottom Performers
Quickly identify your highest and lowest scoring agents — plus a "See All Agents" option for a complete view.Appointments: Asked vs. Set
Measure performance based on how often agents ask for the appointment and how often they actually secure one.Questions Asked vs. Fill Rate
Pinpoint which critical buyer questions (e.g. motivation, timeline, rapport) agents are missing most often.Objection Handling Rate
See who your best (and weakest) objection handlers are, based on the percentage of objections successfully handled.
🎧 Call Recordings Tab
Dive into the why behind the scores with full visibility into transcripts, coaching insights, and lead context.
What You Can Do:
Filter by agent, timeframe, source, etc. to have consolidated view of all the recordings
Click into each call to view:
Transcript & call summary
Grading score
Agent performance breakdown
Coaching notes & follow-ups
Lead and client details
👤 Agents Tab
View all of your agents side-by-side to monitor consistency and performance trends at a team or individual level.
Agent Metrics Include:
Leads Currently Assigned = Total number of leads assigned to an agent during the selected timeframe
Unique Leads Called = the number of Leads called by the agent in the time period (not number of calls)
Total # of Calls = the number of Calls placed by the agent in the time period
Calls Graded # - the number of calls that were graded because they met the eligibility criteria (2+ minute initial prospecting calls) in the time period selected
Avg Calls Grade - for the Calls Graded # in the time period, what was the Avg Call Score
Question Filled % - for the Calls Graded # in the time period, what % of all questions we assess were answered by the prospects (regardless if they were asked by the agent or not)
Appointment Ask % - for the Calls Graded # in the time period, what % of them had the agent ASK for an appointment, regardless of the lead’s response
Appointment Set % - for the Calls Graded # in the time period, what % of them had the prospect agree to a specific date for the appointment
Agent Talk Time % - for the Calls Graded # in the time period, what was the average % of agent talk time
Follow Ups Identified % - for the Calls Graded # in the time period, what % of calls had a follow-up opportunity identified (outside of appointments)
Objection Handling % - for the Calls Graded # in the time period, what % of calls with objections had ANY FORM of attempted objection handling by the agent
Pending Deals (Graded) - for the Calls Graded # in the time period, how many of those leads are now Pending?
Closed Deals (Graded) - for the Calls Graded # in the time period, how many of those leads are now Closed?
Total Graded Conversion % - for the Calls Graded # in the time period, what % are now Pending or Closed?
Use this table view for coaching, accountability, and tracking progress over time.
✅ Getting the Most Out of the Dashboard
We recommend using these tabs together to:
Identify which agents need coaching
Monitor progress over time
Listen to high/low scoring calls to guide feedback
Track how agents handle objections and uncover gaps in discovery