Overview of the Ai Dashboard:

MaverickRE's AI Call Grading Dashboard just got an upgrade! With the release of Version 2, you now have access to enhanced visibility, deeper performance insights, and easier access to coaching opportunities — all in one centralized dashboard.

🔄 What’s New in Version 2?

Alongside the existing AI Call Grading Dashboard and Grading Details tabs, we've added new views and languages

Languages:

English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch

📊 Dashboard Tab

Gain a real-time overview of team performance, appointment setting, objection handling, and call quality trends — all at a glance.

Key Insights:

Average Score Over Time
Visualize the average score of calls graded (based on your selected grading method and filters) over a rolling 12-month period.
Top & Bottom Performers
Quickly identify your highest and lowest scoring agents — plus a "See All Agents" option for a complete view.
Appointments: Asked vs. Set
Measure performance based on how often agents ask for the appointment and how often they actually secure one.
Questions Asked vs. Fill Rate
Pinpoint which critical buyer questions (e.g. motivation, timeline, rapport) agents are missing most often.
Objection Handling Rate
See who your best (and weakest) objection handlers are, based on the percentage of objections successfully handled.

🎧 Call Recordings Tab

Dive into the why behind the scores with full visibility into transcripts, coaching insights, and lead context.

What You Can Do:

Filter by agent, timeframe, source, etc. to have consolidated view of all the recordings
Click into each call to view:
- Transcript & call summary
- Grading score
- Agent performance breakdown
- Coaching notes & follow-ups
- Lead and client details

To see full Transcript and Recording Details, you'll click the arrow to 'Navigate to Recording Details':

Once on that page, you will see the following:

👤 Agents Tab

View all of your agents side-by-side to monitor consistency and performance trends at a team or individual level.

Agent Metrics Include:

Leads Currently Assigned = Total number of leads assigned to an agent during the selected timeframe
Unique Leads Called = the number of Leads called by the agent in the time period (not number of calls)
Total # of Calls = the number of Calls placed by the agent in the time period
Calls Graded # - the number of calls that were graded because they met the eligibility criteria (2+ minute initial prospecting calls) in the time period selected
Avg Calls Grade - for the Calls Graded # in the time period, what was the Avg Call Score
Question Filled % - for the Calls Graded # in the time period, what % of all questions we assess were answered by the prospects (regardless if they were asked by the agent or not)
Appointment Ask % - for the Calls Graded # in the time period, what % of them had the agent ASK for an appointment, regardless of the lead’s response
Appointment Set % - for the Calls Graded # in the time period, what % of them had the prospect agree to a specific date for the appointment
Agent Talk Time % - for the Calls Graded # in the time period, what was the average % of agent talk time
Follow Ups Identified % - for the Calls Graded # in the time period, what % of calls had a follow-up opportunity identified (outside of appointments)
Objection Handling % - for the Calls Graded # in the time period, what % of calls with objections had ANY FORM of attempted objection handling by the agent
Pending Deals (Graded) - for the Calls Graded # in the time period, how many of those leads are now Pending?
Closed Deals (Graded) - for the Calls Graded # in the time period, how many of those leads are now Closed?
Total Graded Conversion % - for the Calls Graded # in the time period, what % are now Pending or Closed?

Use this table view for coaching, accountability, and tracking progress over time.

Agent Tab Continued

On the table view, by clicking the far right button, you can 'Navigate to Agent Details' to see agent specific Dashboard for their Graded Calls:

Agent Specific Call Details:

Interest Rates/Market Timing - "Rates too high", "Waiting for rates to drop"
Home Prices/Affordability - "Homes too expensive", "Can't afford this market"
Need to Save Money - "Need bigger down payment", "Building savings"
Credit Issues - "Working on credit score", "Credit too low"
Current Lease/Home Sale - "Have to break lease", "Need to sell first"
Not Ready Yet (6+ months) - "Just started looking", "Not for a while"
Talking to an Agent/Lender - "Another agent called me about this.", "I've spoken with a few lenders"
Working with an Agent/Lender - "I already looked at it once with my agent.", "I wouldn't be able to use my own lender?"
Location Uncertainty - "Not sure where to buy", "Might relocate"
Inventory/Options - "Nothing I like available", "Waiting for right home"
Personal Circumstances - "Family situation", "Job change", "Health issues"
Just Browsing/Research - "Just seeing what's out there", "Not serious yet"
Process Questions/Confusion - "Don't understand the process", "Need more info"
Investment Concerns - "Not sure about ROI", "Worried about rental income"
Property Maintenance/Management - "Don't want another property to maintain", "HOA fees"
Tax/Financial Complexity - "Tax implications", "Estate planning concerns"
Lifestyle/Usage Uncertainty - "Won't use it enough", "Vacation patterns changing"
Comparing Markets/Properties - "Looking at multiple areas", "Waiting for perfect property"