ProDispatch Set Up and Troubleshooting
Initial configuration steps for setup and commonly used troubleshooting.
ProDispatch ConfigurationLearn how to set up your ProDispatch lead handout router and configure your agents.
How To Locate and Adjust Slack Owners & AdminsIdentify and update Slack owners to help configure the ProDispatch feature when using Slack for agent messaging.
My Agent Is Not Getting Notified About ProDispatch Lead Handouts in Slack, Why?Helpful troubleshooting steps to take when you have an agent that reports they have not received lead handout notifications in Slack