Maxanet lets you refund any payment recorded on a bidder invoice — cash, check, credit card, or other payment type — directly from the Invoices tab, for both fully paid and partially paid invoices. The refund is recorded on the bidder invoice with an optional note, and MaxanetPay credit card refunds automatically push back to Fullsteam when initiated from Invoices. Important: if you use MaxanetPay, always initiate the refund from the Maxanet Invoices tab, not from Merchant Track directly — refunds done through Merchant Track do not update the Maxanet invoice.

From your Maxanet Admin panel, go to the auction dashboard and open the Invoices tab. Find the invoice you want to refund. On the left side of the row, next to the invoice number, click the right-facing arrow (>) to expand the invoice and show all recorded payments made against it.

In the expanded payment list, the far right of each payment row has an Actions menu with two options: Refund and Delete. Refund creates a refund record and — for MaxanetPay credit card payments — pushes the refund through to Fullsteam so the money is returned to the bidder's card. Delete removes the payment record entirely without creating a refund, as if the payment was never recorded. Each refund option also lets you add an optional Note that will display alongside the refund entry on the bidder's invoice.

Refund is the right choice whenever real money needs to be returned — the refund is printed on the bidder invoice with the amount, date, and optional note, so the bidder has a clear record. Delete removes the payment silently — the invoice looks as if the payment was never recorded at all. Use Delete only when you're correcting an erroneous entry (for example, you accidentally recorded a $100 cash payment when it was actually $50 — delete and re-enter correctly), not for actual refunds of real money.

If you use MaxanetPay and need to refund a credit card charge on a Maxanet invoice, always initiate the refund from the Maxanet Invoices tab as described above. If you instead do the refund directly inside Merchant Track, Merchant Track will process the money refund to the bidder's card, but the Maxanet invoice will not know about it — the invoice will still show as Paid, and your Maxanet records will be out of sync with the actual money movement. Always refund from Invoices for any MaxanetPay transaction.

Refund. Delete only removes the payment record — Refund actually records the refund on the invoice and (for MaxanetPay) pushes the money back to the bidder's card.

MaxanetPay submits the refund to the card processor immediately, but the bidder's bank typically takes 2-10 business days to post the refund to their card statement.

Yes. The Refund action lets you refund either the full payment amount or a partial amount. For MaxanetPay refunds, the partial amount is processed through Fullsteam the same way.

Merchant Track refunds bypass the Maxanet Invoices tab, so the Maxanet invoice will still show as Paid even after the money is returned. Your records become inconsistent. Always refund from Invoices for MaxanetPay transactions.

Use Delete to remove the incorrect payment record, then record the correct payment using the Actions → Make Payment flow. Delete does not refund money — it only corrects the record.