Restocking your inventory with Mayple is designed to be simple, reliable, and efficient. Whether you’re shipping from within the U.S. or internationally, this guide will walk you through the entire process—from creating a restock request to tracking your shipment.
📝 Step 1: Create a New Restock Request
From your Mayple dashboard, click “Create New Restock Request.”
Choose your shipping method:
Ship with Mayple – Let us handle your shipping and logistics.
Ship via Own Carrier – Arrange your own shipment directly to our Global Distribution Center (GDC).
🚚 Option 1: Ship with Mayple
✈️ A. Shipping from within the U.S.
Select Air Freight.
Choose your preferred shipping schedule:
Cut-Off Date – The deadline to submit your request for the selected schedule.
Departure Date – When the shipment leaves.
Available Date – When the shipment is expected to arrive at the GDC.
Click “Schedule Restock” to proceed.
🌍 B. Shipping from outside the U.S. (EU, Asia, Oceania, or other regions)
Choose your shipment method:
Air Freight – Faster transit, higher cost.
Ocean Freight – Economical, longer lead time.
View the estimated cost per pallet and associated weights.
Select your preferred shipping schedule and click “Schedule Restock.”
📦 Option 2: Ship via Own Carrier
Select this option if you're managing the shipment yourself.
Confirm that your freight will be sent directly to our GDC.
Click “Schedule Restock” to move forward.
📋 Step 2: Add Products to Your Restock
You can add products in three ways:
Import a CSV file
Add new products manually
Select from your existing product list
✅ Ensure the following details are complete for each product:
SKU
Product Name
Country of Origin (COO)
HS Code
Barcode
Unit Quantity
Retail Price
Cost of Goods
Gross Unit Weight
Expiry Date (if applicable)
💡 Tip: Mayple pulls this information directly from your Shopify store and calculates cost of goods based on your retail price.
🚀 Step 3: Dispatch Your Shipment
Fill out your shipment details:
Total weight and dimensions
Number of boxes or pallets
Select how your products will be handled:
By each piece
By carton
Enter the following carrier details(if required):
Carrier Name
Carrier Phone Number
Tracking Number or BOL #
Upload the BOL or Airway Bill
Select the expected delivery date
Enter the following warehouse details (if required):
Warehouse contact name
Warehouse contact phone number
Warehouse address
🧊 If shipping By Carton:
Confirm the inventory will be handled by carton (all items in a box must share the same SKU, barcode, expiry date, and condition).
Note: Mixed SKUs will automatically be handled by piece.
Use the provided delivery address to label and dispatch your shipment.
📊 Step 4: Track Restock Progress
After dispatching, click “View” on your restock request to monitor key details, including:
Shipped Date
Estimated Delivery Date
Shipment Contents
Shipping Method
Total Weight
Fulfillment Progress
Expected Fulfillment Days
You’ll also see a visual timeline of your restock as it moves through each stage.
⚙️ Manage Your Restock Settings
You can manage your restock preferences anytime from your Mayple settings:
Choose your preferred restock method (e.g., Ship with Mayple or Own Carrier)
Set your default lead time
Monitor your restock history and progress
View your available fulfillment days based on selected shipping schedules
If you need further help with restocking or have questions about your shipping schedule, feel free to reach out to our support team. We’re here to help!