🧾 How to Submit a Restock Request in the Mayple App and schedule collection from your warehouse
Submitting a restock request allows Mayple to collect your inventory and transfer it to our fulfillment warehouse. Follow the steps below to complete your request:
Step 1: Log In
Log into your Mayple App and navigate to the “Restock” section from the left-hand menu.
Step 2: Create a New Request
Select “Submit New Restock Request.”
Step 3: Choose Shipment Method
Under Shipment Method, select “Ship with Mayple.”
This ensures that Mayple handles the entire end-to-end process — including:
Pick-up from your warehouse
Delivery to the Mayple facility
Export and import clearance
✅ Mayple manages the full logistics chain, so you don’t need to arrange any carriers yourself.
Step 4: Add Pick-Up Location
Under Select Pick-Up Location, choose “Add New Pick-Up Location.”
You’ll be prompted to enter:
Warehouse address
Warehouse contact name and phone/email
Once complete, click “Create Location,” then select this location as your pick-up address.
Step 5: Enter Inventory Ready Date
Select the date when your inventory will be ready for pick-up.
This helps our operations team schedule the collection accurately.
Step 6: Add Products to the Restock Request
You can add products in one of three ways:
Import a CSV file
Add new products manually
Select from your existing product list (Recommended)
💡 Tip: Mayple automatically pulls product data from your Shopify store and calculates cost of goods based on your retail price.
Ensure each product includes:
SKU
Product Name
Country of Origin (COO)
HS Code
Barcode
Unit Quantity
Retail Price
Cost of Goods
Gross Unit Weight
Expiry Date (if applicable)
You can also define batch and expiry tracking requirements:
Enable “Track Expiry” or “Track Batch” as needed.
If you have expiry and batch data, enter it in the text fields provided; otherwise, leave them blank.
Once complete, select “Continue to Dispatch.”
Step 7: Enter Dispatch Details
In the Dispatch screen, provide your shipment packaging details:
Enter box or pallet dimensions and weights
Confirm the total number of boxes or pallets ready for collection
This ensures accurate scheduling and vehicle allocation for pick-up.
✅ That’s it! Once submitted, our operations team will review the request and coordinate pick-up based on your selected ready date.