⚡ Support Scope
Mbrella handles support for app-related issues, electricity invoicing, reporting, card issues, and card ordering
It's important to note that charging station-related issues (installation, invoicing, technical problems) are handled by the provider of the charging station
Help Center/FAQ
First of all, there is a dedicated FAQ and Help Center available via this link. Here you should find an answer to al of your questions.
Didn't find what you were looking for? Luckily there are two other options for you to look for support ⬇️
In-app support
The D'Ieteren Energy by Mbrella app includes two dedicated menu items for support
FAQ: users can access a comprehensive FAQ section by tapping on the '?' icon
Chat support: users can initiate a chat support session by tapping on the chat bubble icon
Email support
Users can reach out to support via email at charge.support@mbrella.eu