To start a charging session with Mbrella Charge, you have a couple of options. Here's a step-by-step guide:
Using the Physical Mbrella Charging Pass:
If you have a physical Mbrella Charge pass, you can use it to start a session directly at the charging station.
Locate the pass reader on the charging station.
Hold your Mbrella Charge pass against the reader.
Wait for the station to authorize the session (usually indicated by a light or sound).
Once authorized, connect the charging cable to your vehicle
Using the Mbrella Charge App
Open the Mbrella Charge app on your smartphone.
Locate a compatible charging station on the app's map.
You can apply filters such as
Only available chargers
Only chargers allowing remote start-up
Only specific operators
Type of connectors
Speed of charge
Once at the charging station, select the appropriate connector for your vehicle.
Initiate the charging session through the app by following the on-screen instructions.
Connect the charging cable to your vehicle.
The app will confirm that the charging session has started.
Using a QR code
Open the Mbrella Charge app on your smartphone.
Locate a compatible charging station. Not all charging stations support QR code activation.
At the charging station, look for a QR code. This is typically displayed prominently on the charging station.
In the Mbrella Charge app, use the QR code scanner function. You need to open the app first and then go into the find location section and you have this little button that opens the QR code scanner. ⚡It will not work from your camera directly.⚡
Point your phone's camera at the QR code on the charging station to scan it.
Once the QR code is scanned successfully, the app should recognize the charging station and prompt you to confirm the start of the charging session.
Select the connector type you want to use if prompted.
Confirm the start of the session in the app.
Connect the charging cable to your vehicle.
The charging session should now begin, and you'll see confirmation in the app.
💡 Remember that QR code functionality is considered a "digital pass" method. While this method is growing in popularity, it's not universally available at all charging stations and the best practice is to always use your physical pass or the app.
⚠️ Issues using your QR code?
You can always fall back to using your physical Mbrella Charge pass.
Contact the Charging Point Operator of the specific charging station.
Also, keep in mind that the exact process might vary slightly depending on the specific charging station and your vehicle type. Always follow any additional instructions displayed on the charging station.
Additional Tips:
Ensure your Mbrella Charge account is set up and activated before attempting to charge.
If you're using the app for the first time, you may need to add a payment method.
If you encounter any issues starting a session, check the app for troubleshooting tips or contact Mbrella Charge support through the in-app chat feature.
💡Remember, the exact process might vary slightly depending on the specific charging station and your vehicle type. Always follow any instructions displayed on the charging station for the best experience.