Stronghold provides your customers another way to pay for their order - directly from their bank account using ACH.
To sign up for Stronghold or to learn more, fill out this form.
Once you are onboard with Stronghold, follow these steps to set up the Stronghold integration.
After Stronghold and Meadow are connected, set up a new payment type in Meadow Admin under Settings > Payment Types using these steps.
Once Stronghold is integrated to your Meadow account and a new payment method has been set up, your customers can pay using ACH from your online menu (for delivery) or in-person at point of sale (for in-store and pickup orders).
To use Stronghold as a payment type for an order, a customer profile must be attached that has either an email address or phone number associated with it.
Follow the steps below to collect payment from customers at point of sale or in Meadow Admin.
Using Stronghold at Point of Sale
When a customer places an order, two options will show on the iPad screen: A QR code and a "send link" button.
The customer can scan the QR code with their phone or the budtender can send them the link to confirm payment.
If the customer has a phone number, the link will be texted to them. Otherwise, the link will be emailed to them. If they don't receive a text or email for some reason, they can scan the QR code.
Once they've paid (they'll see a confirmation screen on their phone), click "Check Status" in the app to confirm that payment was authorized and captured. The payment will be collected and the order finalized.
Using Stronghold in Meadow Admin
When viewing an order in Meadow Admin, scroll down to the Payments section.
Click "New Payment" and select Stronghold from the dropdown.
If paying the entire amount with Stronghold, leave "pay remaining balance" selected. If making a partial payment, uncheck it and enter the amount to be charged using Stronghold.
Click "Send Payment Link" and the customer will receive a text (or email if they don't have a phone number on their account) with instructions to complete their payment.
When completing the order, check the status of payment using the "Refresh Status" button.
If the customer has authorized payment, the status will update and a "Capture Payment" button will appear. Click this button to confirm and collect payment from the customer's Stronghold account.
Editing Orders
Once order payment has been initiated using Stronghold, the order can't be edited to add or remove items until the payment link has been deleted.
After deleting the link, edit the order and send a new payment link (this will update the total to the correct amount due).
Refunds
Once order payment has been completed using Stronghold, a "refund" button will appear in the payments section.
To edit or cancel an order with a completed payment, use the refund button, then delete the payment from the order.
NOTE
The first time a customer uses Stronghold, they will follow the onscreen prompts to link their bank account. After that (and for all future orders) the customer simply clicks the "pay" button and they're all done.
Tipping is also available, making it easy for customers to add a gratuity before completing their payment.
