Rentals
Weekly rate: $40/week.
No refunds on rental payments that have already been processed.
You can return your Luma at any time. Once we receive it back, your rental payments will stop.
If your total rental payments reach $1,500, you automatically own your Luma and no further payments are required.
Purchases
7-day money-back guarantee, no questions asked.
The 7-day period starts on the day your Luma is delivered.
To receive a refund, your Luma must be returned in good condition within the 7-day window.
Rentals Converted to Purchases
If you start with a rental and later choose to buy your Luma, the 7-day money-back guarantee does not apply.
Special Circumstances
We know how deeply pets are loved, and our hearts go out to families who lose theirs. However, our refund and cancellation policies apply to everyone, including in the event of a pet’s passing.
If you have questions about your specific situation, please reach out to our team using the chat in the bottom-right corner of our website or email support@medcovet.com.