MedcoVet Pet Parents
Common FAQs for pet parents and users of the Luma.
Tips for Successful Luma Device Placement on Your PetThis article is for pet parents who are facing challenges with the initial setup and placement of the Luma device on their pets.
Returning Your Luma DeviceHow to return the Luma once your case has been closed by your vet
The Luma Return Policy
I Want to Return My Luma DeviceFor pet parents who are ready to start the return process
How Long Does it Take to Treat My Pet?Details on the treatment duration and process for pets using Luma.
How do I use the MedcoVet Luma?A guide on using the Luma device and its accompanying app for pet treatment.
Luma Pet Owner Orientation Guide
When can I expect to see an improvement?Information on the expected timeline for visible improvements using Luma.
Short on Time: Fewer Spots or Shorter Treatment Duration?
How to get billing receiptsWhen a billing event occurs we will automatically send you a receipt to your email.
Requesting a Replacement Part from MedcoVetNeed a MedcoVet replacement part? Learn about our policies for missing/damaged items & how to request parts due to user mishaps.
How to configure the Luma device via Bluetooth (Beep control, Red Power, IR Power).
Opening the Black MedcoVet Box: A Helpful Guide to TroubleshootGuide to opening MedcoVet box: unscrew the circle between latches to ease vacuum pressure.
Pet Parent StoriesReviews and testimonials from pet parents