If I delete a keyword from the platform/trackers, will all mentions associated with it be permanently deleted
That's right. If you decide to remove a keyword or tracker from the platform, the system will permanently remove all mentions it had so far. This action cannot be undone, so the deleted mentions cannot be restored.
Is there any way to move mentions from one keyword to another?
This action cannot be performed by a user. You do not have the right to move any mention from one keyword to another. If you need such action please contact our support team.
How can I add new team members to my account?
From the Tabs Menu on the left of your dashboard, you can add a new team members by selecting: Settings --> Account Configuration --> + button on User Accounts.
After adding a new team member's email, they will receive an email in order to create their own unique password in order to be able to log in to the account.
Can I extend my trial account?
If you feel that you need more time to test Mentionlytics and its features beyond the 14 days of free use, please contact our support team. If you have conducted a demo call with our team and you are already in contact with a specific person, you can also ask them to help you with this request.
What does the number 0 in my dashboard mean?
If you can not see numbers/results in your metrics and charts, it could be for several reasons:
make sure you have clicked on the desired trackers (keywords or/and social profiles)
make sure you have set the right dates (if you are trying to see mentions before the day you started your account, you will probably not see any results, as Mentionlytics only provides data from a few weeks before a keyword is first entered into the dashboard)
make sure you have not applied any filters that block the mentions from appearing
your keywords may need to be optimized in order to bring you accurate results (please contact your account manager in order to help you with this - if you do not know who your account manager is, you can ask on the live chat and they will inform you accordingly)
If your keywords have been set up and checked by your Account Manager correctly, then the 0 number shows that the keywords/social profiles you are monitoring are much discussed and mentioned online (hot topics). In this case, the solution is either purchasing extra monthly mentions through your Plan and Billing section, or, if this keeps happening every month, upgrade your plan in order to increase the limit of your mentions permanently. If you need further help with this, again we suggest contacting your Account Manager or drop as a message on the live chat support.
Can I schedule a meeting with the team?
For Trial users:
You can book a demo call with our team by simply following this page.
They will show you the platform in more detail, explain to you how every feature works and what results you can get, and lastly, help you find the best plan based on your needs.
For Customers:
Please contact your Account Manager via email or send a message on the live chat to help you find the availability of your Account Manager.