From the Mentions -> All Mentions you will find all of your mentions where you can have a look at them one-by-one. This is the page where you will probably spend most of your time!
By default, the system will always present your Brand Monitoring section for the past week - so before checking your mentions, make sure you have chosen the desired trackers/keywords/social profiles from the Mentions Trackers box and set the desired timeframe.
It will also order them by time, so you will have on top the most recent ones and will group by day & similar posts.
Except for the order by time, you can order by engagement or rank/popularity. You can also ungroup the by day option.
Additionally, you can combine the above 3 options with any other filter from the top filters or the search box.
You can choose how you will view your mentions: blocks, list, table.
By default, you will view them in blocks.
You can click on several mentions to delete them at once, set their sentiment, relevance, or assign/label to team members (you can even choose the select all or none options).
Information a mention includes
Web mention | Social mention |
Name of website | Name of profile |
URL | @name |
Country Rank/ Global Rank | Number of followers |
Image | Image |
Headline | Short text |
Short text | Time of publishing |
Time of publishing | Day of publishing |
Day of publishing | Country |
Category (website, forum, blog, news, etc) | Language |
Country | Engagement |
Language |
|
Shares on social |
|
Every mention includes:
"x" button, on the top right where you can delete it
You can also ban a site or profile
relevance button to set the relevance as desired
the sentiment of the mention (you can simply change it just by clicking on it)
view, open, delete buttons
To view a mention inside the platform and check the whole social mention or more information from the web mention (how many times your keyword was mentioned and show it in the text, snapshot, main article, HTML source, text content).
To open the mention and be transferred to the website or platform it belongs or delete it.
assign a mention to a team member (add any labels and/or write any notes to be notified via email)