Payment Request Notification
Your customer will receive an email requesting them to sign into their Upgrade Portal to approve a payment request.
Payment Request
Once logged in, your customer will see the amount that's being requested, along with the details of the loan. They have two options to choose from:
Confirm Request
This allows the transaction to proceed
Decline Request
This blocks the Payment Request from going through. Your customer will need to leave a note as to why they are declining that you'll be able to review.
Approve Confirmation
If they approved, the customer will get an approval confirmation.
Once they approve, the Lender processes the fund transfer directly to your company's designated Bank Account via ACH.
If a customer does not respond to a Payment Request, the request will remain as an open request for 30 days if the borrower doesn't accept or reject.
After the 30 day window, the Payment Request will be cancelled.
An email will also be sent to the person that initiated the Payment Request as well.
Decline Request
If they decline, they will be asked to include a reason why they are declining.
The Acorn Finance Portal user that made the Payment Request will get an email that notifies them the payment rejection with reasoning why attached.
