Call Center Inbound Script | Merchant Financing Guidelines

Purpose:

Equip agents to handle inbound calls from customers inquiring about moving services and financing options.

Content Approach:

Provide a structured script with key talking points about the Moving Loan, including rates, process, and next steps, while allowing flexibility for customer questions.

Tone:

Professional, empathetic, and solution-oriented.

Call Center Agent Scipts

If Customer Inquires About Moving Services:	"Great! We offer comprehensive moving solutions, and we can also help with financing to help spread your cost over time. Would you like to know more? We partnered with Acorn Finance, a marketplace of lenders, to bring your financing options. It only takes a few minutes to apply, and there's no impact to your credit score when checking if you qualify. If you're approved, we'll use your moving loan to pay for your moving expenses. If you want to see the latest rates and how to apply, go to goarmstrong.com/financing to learn more.
If Customer Asks About Financing:	"I’d be happy to explain! Financing can help you spread your moving costs over time to keep your budget flexible. We partnered with Acorn Finance, a marketplace of lenders, to bring your financing options. It only takes a few minutes to apply, and there's no impact to your credit score when checking if you qualify. If you're approved, we'll use your moving loan to pay for your moving expenses. If you want to see the latest rates and how to apply, go to goarmstrong.com/financing to learn more.
Closing:	"Does that sound good? If you're interested in learning more about financing, go to goarmstrong.com/financing to learn more, or you can ask your Sales Rep for a link to financing so you apply to see if you qualify.

Your Customer's Experience

💬 Talking to Customers About Financing – The Basics

🙋‍♀️ What to Say When Customers Have Questions or Objections

Financing Webpage

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