How Can I Ensure the Correct Currency Displays in Merchynt Reports?
Merchynt reports reflect currency based on certain default rules, which can sometimes lead to discrepancies. This article explains why your reports might show a different currency (e.g., USD instead of GBP) and provides a step-by-step solution for ensuring the correct currency, such as GBP (£), displays consistently.
Why Does the Issue Occur?
The currency shown in Merchynt reports is determined by the storefront address configured in the associated Google Business Profile. Here’s an outline of the default behavior:
Location with a storefront address: If your location has a valid storefront address, the system uses it to determine the appropriate currency. For example, a UK storefront address will reflect GBP (£).
Location without a storefront address: If no storefront address is configured, the system defaults to displaying USD ($). This is a system-wide default that cannot be manually overridden without a storefront address in place.
How to Ensure the Correct Currency Displays
Follow these steps to update your Google Business Profile and ensure the correct currency, such as GBP (£), displays consistently:
Access your Google Business Profile for the specific location.
Verify whether a valid storefront address is already set. - If yes: Confirm that the address corresponds to the desired currency region (e.g., a UK address for GBP). - If no: Proceed to add or update the storefront address.
Once the storefront address is added, save the changes.
Allow the system to sync the updated information. On the next sync, the currency displayed in the reports will automatically reflect the given storefront address.
Important Notes
If you attempt to manually set a different currency without providing a storefront address, the system will revert to USD ($) after the next sync. Always ensure an accurate storefront address is present to avoid discrepancies.
Changes to the currency setting may not be instant and could require a sync cycle to take effect.
Additional Troubleshooting
If the correct currency still does not display after updating the storefront address:
Verify that the address meets Google Business Profile requirements.
Check for any errors or warnings in the profile setup that might affect integration.
Ensure sufficient time has been given for synchronization between the Google Business Profile and the Merchynt system.
For further assistance, reach out to Merchynt support for help in confirming your settings or troubleshooting lingering issues.
Related Topics
Setting up Google Business Profile for Merchynt
Common reporting discrepancies and resolution