Mercu automatically reminds candidates to complete the job stage they are enrolled in, if they don't complete the associated Job Stage Campaign.
Example: You move a candidate into a screening stage on Mercu. This sends the candidate a WhatsApp or SMS notification. If the candidate doesn't start the screening, Mercu automatically sends the candidate a reminder.
Reminder cadence
Mercu sends reminders at 24h, 48h, and 72h of candidate inactivity. The reminders are system-messages and cannot be customised.
Note: Incomplete Job Stage Campaigns expire seven days after delivery by default. Once expired, candidates can no longer complete the job stage campaign. If you want to increase this timeline for your account, please reach out to us.