In order to reduce interview no-shows, Mercu sends automated interview reminders to all candidates with a scheduled interview.
T-24h reminder
If a candidate schedules an interview more than 24 hours in advance, Mercu sends a reminder 24 hours before the scheduled time.
This reminder includes the interview details (date, time, location) and prompts the candidate to confirm their attendance.
If the candidate taps the "Confirm attendance" button, the interview is marked as Confirmed in the Agenda view within the Mercu portal.
If the candidate does not confirm, the interview remains scheduled, but unconfirmed interviews carry a higher risk of no-shows based on our data.
T-2h reminder
If a candidate schedules the interview more than 2 hours in advance, Mercu sends a reminder 2 hours before the scheduled time.
This reminder includes the interview details: date, time, and location.
Candidates can reschedule their interview at any time in line with the rescheduling rules you set up. Candidates can also cancel their interview at any time. All cancellations will show on the Agenda view in the Mercu portal.