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📩 How to Request an Advance Payment and Complete a Reservation

This article shows you how to confirm a pending booking request by setting the price and requesting payment from the customer.

Laura avatar
Written by Laura
Updated over 2 months ago

Overview

When you receive a booking request, you need to confirm availability and price, then request payment. Use the Request Payment to Confirm button on the booking page.


Step 1: Open the pending request


Navigate to Reservations → Requests and find the booking marked as Pending. Click on any request to open it.


Step 2: Check if the booking is ready


Before requesting payment, make sure:

  • A berth is allocated (shows under "Current Berth Allocation")

  • Any requested utilities are accepted or rejected

  • The customer onboarding progress shows they can receive emails


Step 3: Access the payment options


Click the Request Payment to Confirm button in the top right corner.

This takes you to the Billing Charges page where you can see all charges for this booking.


Step 4: Add or adjust charges


Review the charges listed. If you need to:

  • Add a charge – Click “Add a Charge” button in the top right

Common charges include:

  • Berth fee for the stay period

  • Electricity or water if requested

  • Any marina services


Step 5: Select "Payment at Marina"


In the popup window:

  • Choose Payment at Marina (cash/card at arrival)

  • Or choose Online Payment if you have Stripe connected

  1. Check Notify the boater via email to send payment details

  2. Add a note if needed (optional)

  3. Click Request


🙌 Need more help? Get in touch with our Support Team by using the Messenger Icon on the bottom right.

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