What is MikashBoks Digital Osusu? | MiKashboks is a Digital Osusu platform, where you can contribute using your Afrimoney / Orange money wallet, ensuring the safety of your money. Receive your payout to your wallet when it's your turn. |
How can I get started? | To begin, download and install the app from the Play Store. Then, proceed to sign up and create your account. |
What happens if a member fails to make a payment? | If a member misses a contribution, they can make the deposit in the next round. In case a member doesn't receive their full payout due to another member's non-payment, they will receive the outstanding balance in the following round upon the payment being made. |
How many members can be a part of a group? | You can add as many members as you wish. |
What happens if a member doesn't own a smartphone? | A member without a smartphone can contribute via a USSD prompt initiated by the group admin. |
What if I am unable to make a contribution? | First, make sure you check your available balance in your wallet. Second, make sure you have a stable network connection (data). If both are okay then reach out to MiKashBoks Support desk for assistance. |
What should I do if I don't receive my payout on my turn? | If you don't receive your payout on your turn, don't worry. Contact the group admin for assistance. Remember, your contributions are secure, and the system ensures that no one can run away with the money. |
How to get help? | If you encounter any issues, feel free to reach out to the MiKashBoks Help Desk. You can contact us via phone or WhatsApp at +232 77-775-776. We will be able to assist you with your concerns. |
Is it free? / Are there any charges? | The MiKashBoks app is free to download and use, but there is a small fee of 2% applicable for mobile money transactions. |
What is the role of the Admin (Boardman, Susu master)? | The Admin, also known as the Boardman or Susu Master, is responsible for managing the group, coordinating contributions, initiating payouts, and resolving any group-related issues or disputes. |
What should I do if I forget my password? | If you forget your password, you can request a password reset. An OTP (One-Time Password) will be sent to the phone number you used during signup. Enter the OTP, set a new password, and confirm it to regain access to your account. |
Can I add another mobile money number to my account? | Yes! You have the option to deposit from either your own wallet or even from the wallet of a friend. |
Can I see other members' contributions? | You can view other members' contributions using the 'Members' icon, and you will also receive notifications through SMS. |
Can I leave my group? | After a cycle ends, you can exit the group, but you are still required to fulfill your contributions. |
What do i need to get started? Android and mobile money (Afrimoney or Orange money)? | To begin, make sure you have an Android phone and are registered for Afrimoney or Orange money. |
Can I access my MiKashBoks Digital Osusu if my phone goes missing? | You can log into your MiKashBoks account from any Android phone by downloading the app and signing in. |
How do I know if my payment is successful? | You will receive confirmation of your payment both within the app and through an SMS notification. |
Can I invite someone not on my contact list? | You can invite someone not on your contact list by entering or adding the members' phone numbers in the app. |
What happens if someone abandons the group when it's their turn? | MiKashBoks Osusu relies on community trust, so groups consist of people who know and trust each other. If someone abandons the group, everyone will be aware and can reach out to them to rejoin. Missed contributions can be made up in the next round. |
How can we trust Afrimoney or Orange money? | MiKashBoks and Afrimoney or Orange money are separate companies but partners. We make use of both Afrimoney and Orange money's system to send money, and your group funds are stored in their wallet. However, Afrimoney and Orange money cannot access your transactions, and you retain full control over deposits and withdrawals. In case of any issues, our Support teams will use group information to assist you. |