MindDemand offers telehealth appointments so you can meet with your provider from wherever you are in Texas. Virtual visits are conducted through Doximity, a secure, HIPAA-compliant video platform designed for healthcare.
How You Will Receive Your Link
Before your appointment, you will receive a text message to your mobile phone with a link to join your video visit. In some cases, the link may also be sent to your email address as a backup.
If you do not receive your link within 15 minutes of your scheduled appointment time, please contact us right away via the chat widget, email at support@minddemand.com, or call 972-772-3630.
What You Need
Telehealth visits are browser-based, so there is nothing to download or install. Simply click the link when it is time for your appointment and you will be connected to your provider.
To ensure a smooth visit, please make sure you have:
A phone, tablet, or computer with a working camera and microphone
A stable internet connection (Wi-Fi is recommended over cellular data)
A quiet, private space where you can speak openly with your provider
Tip: Close any unnecessary apps or browser tabs before your visit to improve video and audio quality.
When an In-Person Visit May Be Needed
Most appointments at MindDemand can be conducted virtually. In some cases, your provider may recommend an in-person visit based on your clinical needs. If an in-person visit is needed, your care team will work with you to schedule it at our Dallas office.
Troubleshooting
If you are having trouble connecting to your visit:
Check your internet connection. Try switching from cellular data to Wi-Fi, or move closer to your router.
Allow camera and microphone access. Your browser may ask for permission to use your camera and mic. Make sure you click "Allow."
Try a different browser. If the link is not working in one browser, try opening it in Google Chrome or Safari.
Restart your device. If all else fails, a quick restart can often resolve connectivity issues.
If you are still unable to connect, contact us immediately at 972-772-3630 and we will help you get into your appointment or reschedule if needed.
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