At MindDemand, we want your billing experience to be as transparent and straightforward as possible. If you have a question about a charge, received an unexpected bill, or need help understanding your insurance coverage, our team is here to help.
How to Reach Our Billing Team
For any billing questions, concerns, or disputes, please contact us at:
Email: billing@minddemand.com
Phone: 972-772-3630
Chat: Use the chat widget on our website
Our team will review your concern and work with you to resolve it as quickly as possible.
How We Prevent Billing Surprises
MindDemand takes steps to ensure you are never caught off guard by a bill:
Verification of benefits: Before your appointment, we verify your insurance benefits so you know what to expect.
Copay collected in advance: Your copay is collected before your appointment, so there are no surprises at the time of your visit.
Self-pay rates are shared upfront: If you are a self-pay patient, your rates are confirmed before scheduling.
Common Billing Questions
I received an unexpected bill in the mail. What should I do?
I received an unexpected bill in the mail. What should I do?
If you received a bill you were not expecting, please email billing@minddemand.com with your name, date of service, and a description of the charge. Our billing team will review your account and explain the charge or correct any errors.
My insurance did not cover my visit. What are my options?
My insurance did not cover my visit. What are my options?
Insurance coverage issues can happen for a number of reasons, including changes to your plan, deductible requirements, or out-of-network status. Contact our billing team and we will help you understand what happened and discuss your options, which may include setting up a payment arrangement or providing a superbill for out-of-network reimbursement.
I was charged a no-show or late cancellation fee. Can this be waived?
I was charged a no-show or late cancellation fee. Can this be waived?
Our cancellation policy requires at least 24 hours' notice. If you were charged a $50 no-show or late cancellation fee and believe there were extenuating circumstances, please reach out to our care team. Fee waivers are reviewed on a case-by-case basis.
I think I was charged the wrong amount. How do I dispute it?
I think I was charged the wrong amount. How do I dispute it?
Please email billing@minddemand.com with the details of the charge in question. Our team will review your account and get back to you with an explanation or a correction.
What to Expect
When you contact us about a billing concern, our team will acknowledge your inquiry, review the details of your account, and follow up with you once we have an answer. Resolution times vary depending on the nature of the issue, but we aim to address every concern as promptly as possible.
If you have questions about your insurance coverage or copay before an upcoming appointment, don't hesitate to reach out. We are happy to help clarify your benefits ahead of time.
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