Holiday Mode
If you have set up the connection correctly following the Etsy Integration article but orders/ stock is not syncing, please make sure the store is not On Holiday if the store is on holiday Etsy will advise us the store is closed or inaccessible so we will not be able to import information we need. To learn more. please review the Turning on/off Holiday mode within Etsy help guide.
System.Collections.Generic.List`1[System.String]
If you are receiving the following error: Unable to Sync Stock Level for ListingID:System.Collections.Generic.List`1[System.String], please note that this is caused by Etsy not allowing the stock level to go to 0, therefore if Mintsoft has a stock level of 0 for a product, this error is given as we're unable to send a zero value back to Etsy.
Listing Mappings
The Etsy integration on Mintsoft allows you to import Listing IDs, which will map the Listing ID from Etsy to the Alt Code of the SKU in Mintsoft. This is required for stock sync to correctly run from Mintsoft to Etsy. Enable the ImportListingIDs on the Etsy connection then click Trigger Full Stock Sync.
(429) - {"error":"Exceeded daily rate limit"} UUID: xxx.
You may encounter the following error ((429) - {"error":"Exceeded daily rate limit"} UUID: xxx.) when attempting to dispatch orders or sync stock between Mintsoft and Etsy. This error typically occurs due to Etsy's rate limiting policies. It's important to note that this limit is imposed by Etsy, not by Mintsoft. Etsy applies daily request limits to third-party integrations using OAuth, which can restrict the number of API requests your connection can make within a 24-hour period. You can read more about Etsy’s rate limits here: Etsy API Rate Limits.
What you can do:
Retry the request after some time has passed (typically the limit resets after 24 hours).
Reduce the frequency of automated syncs to stay within Etsy’s thresholds.
If the issue persists frequently, you may want to reach out to Etsy support to discuss your integration needs.
Mintsoft will continue to process requests as soon as Etsy’s limit allows.