If you are getting this error (E1205 Description:The field shipperVatNumber exceeds the maximum allowable length of 15) when shipping with Royal Mail on Mintsoft, it can be caused by an issue with the VAT number held against the client settings, to check this please do the following:
3PL Database
If you are a 3PL database and want to update this for your 3PL Client, please follow the steps below:
Click Clients then Overview.
Find the Client.
Click Actions then Edit.
Click the Customs Information tab and review the VAT Number field.
Please check for leading or trailing spaces and make sure only the number is in the field.
Finally, click Save.
Multi-Channel Database
If you are a multi-channel database and want to update this, please follow the steps below:
Click Settings then Client Settings.
Click the Customs Information tab and review the VAT Number field.
Please check for leading or trailing spaces and make sure only the number is in the field.
Finally, click Save.