The prices on our Commercial Invoice are incorrect
The commercial invoice may display incorrect values or mismatched prices if changes were made to the items on the order without updating the Order Value. To resolve this, ensure the correct amount is entered in the Order Value field (under Order Details). Alternatively, you can go to Orders Overview, select the order(s), and then use the Bulk Actions option to choose Recalculate order value from product prices, which will update the order value based on the new prices.
Can we change the Reason for Export on the Commercial Invoice?
It is not possible to change the Reason For Export on a Commercial Invoice. The Reason For Export is set to Delivery of ecommerce purchase, this has been outlined by the couriers we integrate with and It's not possible to change this.
Can we reprint the Commercial Invoice?
To reprint a commercial invoice for an order that's already been despatched or invoiced:
Go to Customer Account Settings then click the Shipping tab.
Turn on the Allow Invoiced Orders On Picking Screen toggle.
Go to Picking & Packing then Order Pick & Pack.
Scan the order.
On the Scan Actions page, click to generate the commercial invoice.
Note: This will only reprint the existing Commercial Invoice, you are unable to edit a Commercial Invoice once the order has been despatched or invoiced.