Below is a list of Order Statuses within Mintsoft, along with a brief description of each.
Note: Internal status only refers to the fact that the status will only be displayed in Mintsoft (e.g. INVOICEFAILED) and will be displayed differently outside of Mintsoft (e.g. DESPATCHED).
Name | External Name | Description |
NEW | NEW | The order has been created on the system and all the stock has been allocated. |
PRINTED | PRINTED | The dispatch note for the order has been printed. |
CANCELLED | CANCELLED | The order has been cancelled and all stock has been returned. |
DESPATCHED | DESPATCHED | The order has been despatched. |
INVOICED | DESPATCHED | Internal status only - After the order has been despatched the system will calculate how much the order has cost to pick, pack and despatch. Once an order is Invoiced, it's not possible to reverse the action. The order will have to be cancelled and reprocessed, unfortunately. |
INVOICEDFAILED | DESPATCHED | Internal status only - To understand more about Invoice Failed please review our Invoice Failed help guide. |
HOLDING | HOLDING | The order has come into the system and all products aren't in stock. The user needs to make a decision whether to split the order into two parts placing one on back order or place it on back order or cancel it. Options can be set up to do this automatically. |
FAILED | FAILED | Rare status is used when there is an issue with the system and the order could not be created. The administrator will be notified. |
ONBACKORDER | ONBACKORDER | The order has been placed on backorder awaiting new stock. |
AWAITINGCONFIRMATION | AWAITINGCONFIRMATION | The order is awaiting confirmation before it continues. |
AWAITINGDOCUMENTATION | AWAITINGDOCUMENTATION | The order requires additional documentation to be provided before it can be processed e.g. commercial invoice is required. |
AWAITINGADDITIONALITEM | AWAITINGADDITIONALITEM | The order is awaiting an additional item e.g. drop-ship order being combined with a standard warehouse order. |
AWAITINGPAYMENT | AWAITINGPAYMENT | The order has been marked as awaiting payment by the user e.g. an order with a pro forma invoice that is waiting for payment to be received. |
QUERYRAISED | QUERYRAISED | The order has a query against it that needs to be resolved before it can be processed (For example Stock Issue). |
PACKANDHOLD | PACKANDHOLD | The order has been picked and packed but is currently on hold (Pre-order, receiver chose a specific date). |
AWAITINGPICKING | AWAITINGPICKING | The order is currently waiting to be picked. |
PICKINGSTARTED | PICKINGSTARTED | Picking has been started on the order but has not been finished. |
PICKED | PICKED | The order has been picked and ready to be packed. |
FRAUDRISK | FRAUDRISK | There is a fraud risk marked against the order (Usually this is coming from an external order integration). |
PICKINGSKIPPED | PICKINGSKIPPED | If you are unable to pick items for any reason using the app, then it is possible to skip that item from being picked. |
PACKED | PACKED | The order has been packed and currently awaiting dispatch. |
AWAITINGREPLEN | AWAITINGREPLEN | There are items on the order that need to be replenished before they can be dispatched. |
PROCESSING | PROCESSING | The order has an Amazon FBA replenishment in progress. |
REBINNED | REBINNED | The order was part of a batch which was bulk picked into a tote and has since been moved into another tote. |