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UPS - Invalid or missing ShipFrom tax identification

Tom Higgs avatar
Written by Tom Higgs
Updated over a month ago

The error (Hard128125 Invalid or missing ShipFrom tax identification) from UPS occurs when the 3PL client selected for shipping is missing its EORI or VAT number.

To resolve this issue:

  1. Click Clients then Overview.

  2. Search for the relevant client.

  3. Click Actions then Edit.

  4. Click the Customs Information tab.

  5. Ensure that both the VAT Number and EORI Number fields are correctly populated.

    • Click each field and ensure there are no leading or trailing spaces.

  6. Click Save.

By following these steps, you should be able to resolve the error.

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