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Parcelhub (Whistl) Integration

Tom Higgs avatar
Written by Tom Higgs
Updated over a month ago

Whistl to Parcelhub migration

The original Whistl API has been turned off. New Whistl connections will use the Parcelhub connection moving forward.


Set up your Parcelhub integration

Note: Contact Parcelhub for your Username, Password, and Account Name to access the Parcelhub integration with Mintsoft.

Once you have this information:

  1. Go to Connect then click Courier Integrations.

  2. Click Parcelhub then click Add Account.

  3. Enter the required details:

    • Username.

    • Password.

    • Account Name.

      • To find your AccountName, go to the top right-hand side of your login in the Parcelhub portal.

      • To find your AccountID, click the dropdown then click preferences. The AccountID appears in the URL after "/Admin/Index?AccountId=".

      • Copy the number after the equal symbol (for example, L124456).

    • Only populate the AccessCode fields if you want to use the tracking module.

  4. Click Add.


Service courier ID providers


Manage multiple accounts (Whistl and Parcelhub)

Following a recent update, you can manage multiple accounts if you have both Whistl and Parcelhub services using the Account Type dropdown. The default setting is Parcelhub, but if you have a separate Whistl account, you can add it alongside your Parcelhub integration. We'll use the Whistl account for any Whistl services you've set up. To ensure correct billing when shipping orders, enter 'Whistl' in Extracode 3:

  1. Go to Shipping Management then click Extras.

  2. Click Courier Service Codes.

  3. Search for 'ParcelHub'.

  4. Find the service you need to change then click Edit.

  5. Enter 'Whistl' in Extracode 3.

  6. Click Update.

  7. Repeat steps 4-6 for additional services.


Add billing terms and Incoterms

Once you've added the account in Mintsoft, add the billing terms and Incoterms to the Parcelhub courier services.

Add an Incoterm

  1. Go to Shipping Management then click Extras.

  2. Click Courier Service Codes.

  3. Find a Parcelhub service then click Edit.

  4. Add one of the following codes to ExtraCode 1:

    • DDP (DutiesAndTaxesPaid).

    • DAP (DutiesAndTaxesUnpaid).

    • CIF (CostInsuranceFreight).

  5. Click Update.

  6. Repeat steps 3-5 for additional services.

Add a billing term

  1. Go to Shipping Management then click Extras.

  2. Click Courier Service Codes.

  3. Find a Parcelhub service then click Edit.

  4. Add one of the following codes to ExtraCode 2:

    • DTU (Duties and Taxes Unpaid).

    • DTP (Duties and Taxes Paid).

    • IOR (Importer of Record).

    • IMP (Import Express).

    • None.

  5. Click Update.

  6. Repeat steps 3-5 for additional services.

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