How do I troubleshoot courier label printing issues in Mintsoft?
Printing courier labels accurately is essential for operational efficiency in Mintsoft. This guide offers comprehensive troubleshooting steps for common label printing issues, such as labels being cut off or labels not printing at all from the batch screen.
Common Issues and Their Causes
Labels Cut Off: Labels not fully printed could be due to incorrect formatting settings, such as using an incompatible printer format like EPL.
Labels Not Printing from Batch Screen: Issues include incorrect print options, incompatible formats, or improper configuration of print tools.
Troubleshooting Steps
For Labels Being Cut Off
Change Label Format: Ensure you are using the correct label format for your printer. For instance, try switching to the EPL format if labels are being cut off.
For Labels Not Printing from Batch Screen
Verify Print Options: - Select the correct option in the 'Print Batch' dropdown, such as 'Print with PDF Courier Labels' or 'Print Batch PDF Courier Labels.' - These options ensure that the system correctly generates PDF-compatible labels for batch printing.
Check Print Tool Configuration: - Ensure the Mintsoft Print Tool is properly installed and configured. - If you are not using the Print Tool, confirm that your browser prompts you to select a printer and initiate printing manually when 'Print' is clicked.
Label Format Compatibility: - When using the ZPL label format, ensure that you print with a Zebra printer, as ZPL cannot be converted into a standard PDF format. - To switch to the PDF format, adjust your label settings in Mintsoft by navigating to parcel integration settings and selecting "PDF" as the preferred format.
Additional Tips
Regularly update your Mintsoft Print Tool for optimal performance.
Verify your internet connection and printer settings to avoid disruptions during label generation.
Consider consulting Mintsoft's documentation or support for advanced configuration needs.
By following these troubleshooting steps, you should be able to resolve most courier label printing issues on Mintsoft efficiently.