How to Perform a Hard Refresh (Fix Editor Glitches in Minvo)
If you're experiencing issues like:
Captions freezing
Edits not updating
UI elements not responding
Timeline changes not saving properly
A hard refresh can often resolve the problem instantly.
Unlike a normal refresh, a hard refresh clears the browser’s cached version of the page and forces it to load the latest version directly from Minvo’s servers.
✅ When to Use a Hard Refresh
Use this method if:
Captions stop updating after edits
Effects don’t appear after applying them
The editor looks visually broken
You’re seeing outdated project changes
🔄 How to Perform a Hard Refresh
Important: Clicking the "Refresh" arrow on your browser address bar is not a hard refresh. Here's how you can clear your cache through a hard refresh on any browser:
🌐 Google Chrome
Windows:
Hold Ctrl and press F5
Mac:
Hold Cmd (⌘) + Shift and press R
🌐 Firefox
Windows:
Hold Ctrl and press F5
Mac:
Hold Cmd (⌘) + Shift and press R
🌐 Safari (Mac Only)
Go to Safari > Empty Cache
Or press Option (⌥) + Cmd (⌘) + EThen refresh the page by:
Clicking the refresh button in the address bar
Or pressing Cmd (⌘) + R
🌐 Internet Explorer / Microsoft Edge (Windows)
Hold Ctrl and press F5
🧠 Why This Works
Browsers store temporary files (cache) to speed up loading times. After updates or long editing sessions, cached files may conflict with the latest version of the Minvo editor.
A hard refresh:
Clears outdated cache
Loads the newest version of Minvo
Fixes most temporary UI and syncing issues
🚀 If the Issue Still Persists
If a hard refresh doesn’t solve the problem:
Close and reopen your browser.
Try an Incognito/Private window.
Test a different browser (Chrome is recommended).
Contact Minvo Support with:
A short screen recording
Your browser and operating system
The project link (if applicable)
A hard refresh is quick, safe, and resolves most temporary editor issues in seconds.
Need Help?
If you’re still experiencing issues, reach out to Minvo Support and we’ll help you get back to editing smoothly. 🚀