If you installed your MNTN pixel through the Shopify app and later customized your checkout flow using Checkout Extensibility or Shopify’s Checkout Editor, you’ll need to migrate your conversion pixel to ensure accurate tracking.

Follow the steps below to successfully migrate your conversion pixel. Once the migration is complete, remove any custom web conversion pixel (if applicable) to ensure accurate performance tracking. Keeping both pixels active may cause duplicate conversion data, leading to inaccurate reporting.

1️⃣ Navigate to your Shopify account.

2️⃣ In the lower left-hand corner, select Apps.

3️⃣ Click MNTN from your dropdown of installed apps.

4️⃣ Look for the prompt on the MNTN app page: Using a customized Thank You and Order Status page? Click the Update Conversion Pixel button to migrate your pixel.

5️⃣ This action will also notify our team, who will review the changes and provide feedback if any adjustments are needed.

6️⃣ Follow the instructions in the next section to remove the custom web conversion pixel.

If you have installed a custom web conversion pixel, be sure to remove it after migrating your conversion pixel to ensure accurate performance tracking. Keeping both pixels active may result in duplicate conversion data, impacting reporting accuracy.

To remove the custom web conversion pixel, please follow the instructions below:

1️⃣ Navigate to your Shopify store settings.

2️⃣ Select Customer events.

3️⃣ Click the MNTN Custom pixel.

4️⃣ Click Disconnect in the top right corner.

5️⃣ Click Disconnect from the pop-up window.