1. Ride Charges
Your ride cost may include:
Unlock fees
Per-minute riding fees
Paused-time fees (if applicable)
Time rounding based on current pricing rules
Your wallet must have the minimum required balance before starting a ride.
You can view a full breakdown of every trip in your app ride history.
2. Wallet Top-Ups & Auto Top-Up
Wallet top-ups appear as separate card payments and are used to fund your MOBY wallet balance for riding.
Auto Top-up
Auto top-up is enabled by default for new customers to help prevent failed payments and interrupted access to riding.
When your wallet balance drops below €3, your account will automatically top up to keep your balance above the minimum required riding balance.
These top-ups appear as separate charges on your bank statement and are not linked to a specific ride.
You can disable auto top-up at any time in: Wallet → Auto Top-Up Settings
If auto top-up is turned off:
You must top up manually
If payment for a completed ride cannot be collected, your account balance may become negative
Accounts with a negative balance, or balances below the minimum required riding balance (€5), must be topped up before another ride can begin
Payment Verification
When adding a payment method or completing a top-up, your bank may ask you to approve the transaction through your banking app (for example using 3D Secure).
If this approval is not completed, the payment or top-up will fail.
Accepted Payment Methods
Accepted
Apple Pay
Google Pay
Most major debit and credit cards
Not Accepted
Disposable or single-use virtual cards
(for example Revolut single-use cards)Certain prepaid cards
These card types often fail verification or cannot be charged reliably.
If you experience payment issues, try:
A regular debit or credit card
Apple Pay
Google Pay
3. Why Was I Charged More Than Expected?
Several situations can cause charges to appear higher than expected.
Ride-Related Reasons
Your ride lasted longer than planned
You paused your ride (paused time may be charged)
You took multiple rides in one day
A previous failed payment was retried successfully
Passes & Subscription Usage
If you purchase a Pass (for example a 30 or 60 minute pass), it only covers the included minutes.
Any additional riding time is charged at the standard PAYG rate.
This may happen if:
A 60 minute pass is used for a longer ride
You use your pass earlier in the day, then ride again later
Your pass expires before your ride ends
These additional minutes are billed separately and can increase the total cost of your rides.
Parking & Enforcement Charges
Parking rules are set by local authorities and are strictly enforced.
Bikes must be:
Parked at a public bike stand
Locked correctly at the end of every ride
Clearly visible in the parking photo submission
Incorrect parking, misuse, or invalid parking photo submissions may result in:
A €6 parking enforcement charge
€30 penalties for repeated violations
Account restrictions or suspension in serious or repeated cases
Wallet-Related Reasons
If auto top-up is enabled, separate wallet funding charges may appear automatically when your balance drops below the minimum threshold.
These are wallet top-up charges — not additional ride fees.
Discounts or Coupons Didn’t Apply
A discount or coupon may not apply if:
It has already been used
It has expired
It is not valid for that ride type or pass
You can confirm this in your trip history.
4. Payment Errors & How to Fix Them
Card Declined
Try:
Approving the request in your banking app
Checking your balance or card limits
Adding a different card
Using Apple Pay or Google Pay
Wallet Balance Not Updating
If your bank shows a successful payment but your in-app wallet balance hasn’t updated:
Pull down to refresh the app
Log out and back in
Check whether the transaction is still pending in your banking app
If a top-up fails verification, it will not appear in your MOBY wallet balance.
Duplicate Charge
This can happen when:
A previous failed payment is retried
Verification is completed more than once
Two top-ups are attempted close together
If two payments settle instead of one, contact support.
5. Still Unsure About a Charge?
If something doesn’t look right, contact support and include:
A screenshot of the charge
The email address or phone number linked to your MOBY account
The approximate ride time or bike number
Our team will review the ride and payment logs and help resolve the issue.