If your import didn't complete or you received an error message, the steps below will help you resolve the most common issues.
Make sure your Google permissions are accepted
The most common cause of import failures is incomplete Google permissions. When you first signed in to the Resource Hub using Google SSO, you were prompted to accept a set of Google permissions. If you skipped or unchecked any of those, your import may fail or come through incomplete.
To fix this: Sign out of the Resource Hub and sign back in using Google SSO. When the permissions screen appears, accept all permissions before continuing.
Error messages and what to do:
Error message | What it means | What to do |
"Sign out and back in" | Your Google connection needs to be refreshed | Sign out of the Hub and sign back in, accepting all permissions |
"Ask the course owner for full Teacher access" | You're a co-teacher without full permissions on that course | Ask the course owner to update your access in Google Classroom |
"Remove unused topics from your course" | You've reached Google's topic limit for that course | Archive or delete unused topics in Google Classroom, then try again |
"Enable Classroom for your Google account" | Google Classroom is turned off for your account | Contact your IT administrator to enable Classroom |
If your issue isn't listed here or the steps above don't resolve it, reach out using the messenger in the lower right hand corner.
