The customer or traveller portal is the web version of our App available for mobile devices. Like the App, this portal is a tool designed to help customers manage their trips quickly and easily, ensuring that their bookings and payments are always up to date.
How to access the portal?
1. Via the registration form
When the customer fills in their details on the booking form, they can take the opportunity to create an account to manage their booking online.
If, on the other hand, the user already has an account, he or she can log in directly and thus save having to enter his or her data.
2. The agency signs you up for a trip
There are times when the client may have already registered for the trip by another means and in this case, we cannot use the registration form to invite the client to create an account. For this reason, we have created the option for the agency to register the client for the trip directly from the platform.
You will then be able to assign the relevant documents and from there share access to create an account on the customer portal via this link:
Portal functionalities
The customer portal has the necessary information for the customer to be able to manage their booking in a more autonomous and comfortable way. These are some of the functionalities that you can benefit from:
Consult details of the travel agency organising the trip
View the proposal online
Access travel documentation
Access to the App by scanning the QR code
Manage trip payments (view payment schedule, pending charges, download receipts, etc.)
View photo album (group travel)
See guide's presentation (group travel)
*Note: Notifications and alerts; group and individual chat; and the option to upload photos to the gallery are not yet available on the portal. We are working on synchronising the App and the portal so that all functionalities are available soon.