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Duplicate a Reservation or Trip

Learn the difference between Duplicate Reservation and Duplicate Trip, their limits, and what to do with an accidental duplicate.

Written by Nate

Moovs offers two different duplication actions. Choose the one that matches what you need:

  • Duplicate Reservation creates a separate reservation and copies the trips from the original reservation to the date or dates you select.

  • Duplicate Trip adds copies of one selected trip to the same reservation.

Duplicate an entire reservation

  1. Open the reservation.

  2. Select View More.

  3. Select Duplicate Reservation.

  4. Select one or more dates. You can select up to five dates.

  5. Select Duplicate.

Moovs creates a separate reservation for each selected date. If one reservation is created, the success message includes a link to open it.

Duplicate one trip inside a reservation

  1. Open the reservation and select the trip you want to copy.

  2. Select View More.

  3. Select Duplicate Trip.

  4. Select up to ten dates.

  5. Choose how many copies to create on each date, from 1 to 10.

  6. Select Duplicate.

The new trips are added to the current reservation.

If a duplication option is unavailable

Duplicate Reservation is unavailable when:

  • The trips in the reservation fall on different dates.

  • The request is still unconfirmed.

  • You are viewing a farmed-in reservation.

When the reservation contains trips on different dates, hover over the unavailable option to see the explanation.

Duplicate Trip is unavailable when:

  • The selected trip is canceled.

  • The request is still unconfirmed.

  • You are viewing a farmed-in trip.

Review the copy before sending it

Open each new reservation or trip and review the date, time, stops, passenger and booking contact, vehicle, pricing, and dispatch details before sending a confirmation or assigning the trip.

If you created an accidental duplicate

Cancel the trip or trips in the duplicate reservation. Canceling a trip does not automatically refund a payment.

If Moovs created an unexpected duplicate or the available actions do not match the rules above, select the ? in the Operator portal and start a chat with the Support team. Include the original and duplicate confirmation numbers.

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