Cannot find the Cliniko API key?
In Cliniko, click your name in the bottom-left corner, open My information, then scroll to API Keys. If API keys are not enabled, Cliniko will ask whether you want to enable them. Click Yes, then choose Add an API key, name it Motics, create it, and copy it immediately.
Cliniko only shows the API key when it is created. If you no longer have the key, create a new one and paste it into Motics under Settings > Integrations > Cliniko.
If you cannot see API Keys in Cliniko, your Cliniko role probably cannot create keys. Ask a Cliniko admin or practice owner to create the key or grant access.
OS migration note for Cliniko and Nookal users
During the Motics OS migration, some Cliniko and Nookal integrations need to be reconnected with the clinic's API key. This is expected and does not mean your Motics account, sessions, notes, or EHR data have been deleted.
If Motics shows an authentication error, missing credentials, disabled integration, or asks you to reconnect Cliniko or Nookal, go to Settings > Integrations, open the relevant integration, re-enter or verify the API key, save the connection, then retry the push.
Overview
The Motics ↔ Cliniko integration lets you push any session note you create in Motics directly into the correct patient file in Cliniko. Once configured you can:
Send live or historical notes to Cliniko as treatment notes.
Pre-select a patient before you start recording so the note is ready the moment you finish.
Preserve text formatting (headings, bullet lists, bold, etc.).
Prerequisites
A Motics user with Admin permissions
A Cliniko user account that can create API keys
Logged in to both Motics and Cliniko
Step 1 – Enable the Cliniko Integration in Motics
In Motics, click Integrations (bottom-left).
Find Cliniko and toggle it ON.
Click the Settings ⚙️ icon next to Cliniko to reveal the API-Key field.
Step 2 – Generate a Cliniko API Key
Log in to Cliniko.
Click your name (bottom-left) ➜ My information.
Scroll to the API Keys section.
First time? Cliniko will ask you to enable API keys – click Yes.Click Add an API key.
Name the key (e.g. “Motics”).
Click Create API key.
Copy the key that appears. Treat it like a password – you will not see it again.
Step 3 – Link Motics to Cliniko
Return to Motics ➜ Integrations → Cliniko → Settings.
Paste the API key into the API Key field.
Click Save changes. You are now connected.
Step 4 – Push Session Notes to Cliniko
Live session you just recorded
Finish recording and wait for Motics to generate the note.
Click Push to Cliniko.
Search for the patient by name.
Select the correct patient (confirm ID, DOB, etc.).
Click Push to Cliniko again.
Open Cliniko ➜ Patients → [patient] → Treatment notes to view the note.
Historical session
In Motics, open History and select a session.
Click Push to Cliniko and follow the same steps.
Step 5 – Pre-select a Patient Before Recording (optional but fastest)
Start a new session in Motics.
Use the patient search bar to find and select a Cliniko patient.
Record as usual – when you push the note, the patient field is pre-filled.
Managing the Connection
Change the API key: Integrations ➜ Cliniko ➜ Settings ➜ paste new key ➜ Save.
Disable temporarily: toggle Cliniko OFF in the Integrations list.
Delete the key: in Cliniko ➜ My information ➜ API Keys ➜ Delete.
Troubleshooting & FAQ
“API Keys” menu missing in Cliniko
Your Cliniko role doesn’t allow API keys. Ask a Cliniko administrator to enable them for you.
Patient not found when pushing
Double-check spelling or search by email/phone. The patient must exist in Cliniko.
Formatting looks different in Cliniko
Cliniko supports basic rich text. Headings and lists transfer, but some styling may be simplified.
What data is sent?
The full note text, author, and creation timestamp. No additional data is stored by Motics.
Need help?
Open the chat bubble inside Motics and our team will be happy to assist.