OS migration note for Cliniko and Nookal users

During the Motics OS migration, some Cliniko and Nookal integrations need to be reconnected with the clinic's API key. This is expected and does not mean your Motics account, sessions, notes, or EHR data have been deleted.

If Motics shows an authentication error, missing credentials, disabled integration, or asks you to reconnect Cliniko or Nookal, go to Settings > Integrations, open the relevant integration, re-enter or verify the API key, save the connection, then retry the push.

Overview

Push your Motics summary to Nookal as a treatment note for the linked patient. Motics handles date/time formatting and records the push.

Before you start

Open Integrations → API Keys and add your Nookal API key, region, and enable the integration.
Ensure the session is linked to a Nookal patient.

Step‑by‑step

Open your session
Generate and review your summary; pick the correct version.
Click Push → Nookal
Confirm patient, and we’ll set the local date/time for the note.
Submit
On success, the note appears in Nookal. Motics stores the Nookal note ID on the summary for traceability.

Troubleshooting

Authentication: Re‑check your API key and region, and that the integration is enabled.
Patient not linked: Link a Nookal patient in the session before pushing.
Timeouts: Retry; we show friendly errors for network or timeout issues.