Can I pause and resume a recording?

Yes. Use Pause/Resume during a live transcription session.

How do I attach files to influence a summary?

Use Context files in the session (PDF/DOCX/TXT/MD/JPG/PNG; ≤3 MB). Select up to five; keep them relevant.

Can I change the template later?

Yes. Use Regenerate to create a new version in a different template.

Where do downloads include my letterhead and signature?

When you use Download (DOCX), we apply your letterhead and signature if configured.

How do I push to my EHR?

Enable the integration under Integrations, then use Push in the session's summary panel.

My session or notes have disappeared — what should I do?

First, check the New Session page — sessions stay there until you press Complete. If the session is not on the New Session page or in History, it may indicate a sync issue or an unexpected error. Please contact us via the in-app chat with the session name and approximate date/time, and our team will investigate promptly. Data loss reports are treated as urgent.

My recording or transcript seems incomplete — what happened?

Incomplete transcripts can happen if:

The microphone was muted, disconnected, or switched mid-session.
Background noise was too high for the transcription engine to pick up speech clearly.
The browser tab was closed or the device went to sleep during recording.
There was a temporary network issue during upload.

Try checking the Logs panel in the session for error messages. If the transcript is substantially shorter than expected (e.g. a 40-minute session produced only a few lines), please contact support with the session details so we can investigate on the backend.

My saved notes disappeared from the History section

If you have pressed Complete on all sessions and they are still not appearing in History, this is not expected behaviour. Please contact us immediately via the in-app chat with: