Overview

If a session, note, transcript, or recording appears missing, check the places below before starting again. In many cases the session is still active, filtered out, or waiting for upload.

1. Check Scribe -> New Session

Sessions may stay on New Session until you complete them.

Open Scribe Agent.
Go to New Session.
Check whether the session is still active.
If it is active, continue working and click Complete when finished.

2. Check Scribe -> History

Open Scribe Agent -> History.
Clear search and date filters.
Search by patient name, session name, or approximate date.
If your organisation shares access, confirm whether another user recorded the session under their account.

3. If the transcript is empty or incomplete

Common causes:

The microphone was muted or disconnected.
The wrong microphone was selected.
The browser tab was closed during recording or upload.
The device went to sleep.
The network dropped during upload.
Background noise prevented clear speech detection.

Open the session and check for error messages, upload progress, or failed recording indicators.

4. If you recorded with poor or no internet

Use the same device and browser profile you used to record. Do not switch browser profiles or devices while trying to recover a pending upload.

Keep the Motics tab open until uploads finish. If an upload is still pending, wait for the sync or upload indicator to complete before closing the tab or laptop.