What is Motics OS?
Motics OS is the updated Motics workspace. It keeps your clinical documentation workflow in one place and makes it easier to move between sessions, history, templates, settings, integrations, credits, billing, and help.
Do I need a new account?
No. Use your existing Motics login unless your organisation has told you otherwise.
Have my sessions, notes, or templates moved?
Your previous sessions, notes, and templates should still be available. Use Scribe Agent > History for previous sessions and Scribe Agent > Templates for templates.
Where do I start a new clinical note?
Go to Scribe Agent > New Session. From there you can record or upload audio, generate a note, review it, edit it, copy it, download it, or push it to a supported EHR if your integration is connected.
Where are Settings?
Open Settings from the left-hand navigation. Settings includes general preferences, organisation settings, team access, security, letterheads, usage credits, billing, and integrations.
Where are integrations?
Go to Settings > Integrations. This is where owners/admins can connect or reconnect supported EHR integrations such as Cliniko and Nookal.
Why did Cliniko or Nookal stop connecting?
During the OS migration, some Cliniko and Nookal integrations need to be reconnected with the clinic API key. This is expected for some users. It does not mean your Motics notes, sessions, account, or EHR data have been deleted.
If you are busy in clinic, use Copy with preserved line breaks and paste the note manually into Cliniko or Nookal for the day, then reconnect the integration later.
Why can I not find patients after the migration?
If no Cliniko or Nookal patients are recognised at all, check the integration/API key first. Do not create duplicate patients unless the integration is connected and one specific patient is genuinely missing.
Why can I not see a feature someone else has?
Some tools depend on your organisation rollout, role, permissions, plan, credits, and enabled features. If an option is hidden or locked, ask your organisation owner/admin or contact Motics support.
Is my data safe?
The OS migration should not delete your sessions, notes, templates, account data, or EHR data. If something appears missing, check the relevant area first, then contact support with your organisation name, user email, browser, and what you expected to see.
What should I do if something breaks during clinic?
Use the fastest safe fallback first. For EHR push issues, copy the note from Motics with preserved line breaks and paste it manually into your EHR. Then contact support or reconnect the integration when you have time.