Quick answer
Complete the business profile before purchasing a Phone Agent number. Where the selected country or number type requires regulatory verification, submit the profile and wait for the relevant country status to be approved.
Where to complete verification
Open Phone Agent > Settings.
Open the Business tab.
Complete the required business and authorised representative fields.
Save the settings.
Select Submit for Verification, or Resubmit for Verification when changes are required.
Required business profile details
Business name.
Company registration number or tax ID.
Business website.
Authorised representative first name and last name.
Authorised representative email address.
Authorised representative phone number in E.164 international format, for example
+447912345678.Registered address line 1, city, postcode, and country. Address line 2 and state or region can be added where applicable.
Registered-office address warnings
For UK business verification, Motics may compare the postcode you enter with the registered office on the Companies House record. If they differ, an amber advisory warning appears under Address Line 1.
The first time you select Submit for Verification, Motics shows the warning and pauses submission so you can review the highlighted details. If the address or postcode is wrong, correct it before submitting again. Editing either field clears the warning and re-arms this review step.
If the address is intentional and you have appropriate supporting evidence, select Submit for Verification again while the same warning is displayed to continue. The warning is advisory and does not block submission, but continuing does not guarantee that the phone provider will approve the verification.
Verification statuses
A country may show as Not Submitted, Pending Review, Verified, Action Required, Rejected, or Needs Resubmission.
Pending review typically takes up to 3 business days (48–72 business hours). Complex cases or certain regions may take longer. Motics sends an email when verification is approved, and you can also check the Business tab for updates.
If action or resubmission is required
Read the country-specific failure reason shown under Verification Status.
Make sure the business name and registered address match official records.
Check the authorised representative email address and E.164 phone number.
Save the corrected profile and select Resubmit for Verification.
If you still cannot buy a phone number
Check that the profile is complete, verification is approved for the selected country when required, and your organisation has not reached its active-number limit. If purchase still fails, contact Motics support with the country, number type, verification status, and the exact error shown.