Quick answer
Complete the business profile before purchasing a Phone Agent number. Where the selected country or number type requires regulatory verification, submit the profile and wait for the relevant country status to be approved.
Where to complete verification
Open Phone Agent > Settings.
Open the Business tab.
Complete the required business and authorised representative fields.
Save the settings.
Select Submit for Verification, or Resubmit for Verification when changes are required.
Required business profile details
Business name.
Company registration number or tax ID.
Business website.
Authorised representative first name and last name.
Authorised representative email address.
Authorised representative phone number in E.164 international format, for example
+447912345678.Registered address line 1, city, postcode, and country. Address line 2 and state or region can be added where applicable.
Verification statuses
A country may show as Not Submitted, Pending Review, Verified, Action Required, Rejected, or Needs Resubmission.
Pending review typically takes up to 3 business days (48–72 business hours). Complex cases or certain regions may take longer. Motics sends an email when verification is approved, and you can also check the Business tab for updates.
If action or resubmission is required
Read the country-specific failure reason shown under Verification Status.
Make sure the business name and registered address match official records.
Check the authorised representative email address and E.164 phone number.
Save the corrected profile and select Resubmit for Verification.
If you still cannot buy a phone number
Check that the profile is complete, verification is approved for the selected country when required, and your organisation has not reached its active-number limit. If purchase still fails, contact Motics support with the country, number type, verification status, and the exact error shown.