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Phone Agent
Phone Agent
Set up, configure, test, launch and troubleshoot Motics Phone Agent.
By Harvinder
1 author
20 articles
Start here
Phone Agent Overview
Create and configure a Phone Agent
Review and correct imported clinic data for Phone Agent
Phone Agent voice, pronunciation, and language settings
Numbers and call routing
Phone Agent business profile and verification for phone numbers
Choose and purchase a Phone Agent number
Divert your existing clinic number to Phone Agent
Phone Agent availability, work hours, and clinic locations
Phone Agent emergency handling, transfers, and call screening
Workflows and integrations
Send appointment confirmations and online booking links with Phone Agent
Phone Agent call workflows: bookings, cancellations, callbacks, and enquiries
Phone Agent Cliniko and Nookal booking behaviour
Phone Agent staff email and SMS notifications
Go-live, operations and troubleshooting
Test a Phone Agent before going live
Phone Agent phone numbers, calls, transfers, and follow-up
Troubleshoot Phone Agent numbers and calls
Phone Agent call records, recordings, feedback, and deletion
Phone Agent downtime and business continuity
Privacy, governance and billing
Phone Agent privacy, recording consent, retention, and deletion
Phone Agent billing, credits, and call costs
