If you’re not receiving emails from us, don’t worry — this is usually a quick fix! We want to make sure you stay in the loop and don’t miss anything important.
Step 1: Check your spam or junk folder
Sometimes emails can be filtered there by mistake.
If you find an email from Moves there, open it and mark it as “Not Spam”
This helps your inbox deliver future emails correctly
Step 2: Add Moves to your contacts
Adding us as a contact tells your email provider that you trust our emails.
You can add:
Our sending email address vary, but include:
Step 3: Check other inbox tabs/folders
Depending on your email provider, emails may land in different places:
Gmail
Check Promotions, Social, and Updates
Drag the email into your Primary tab
Outlook / Hotmail
Check Junk Email and Other tabs
Right click the email → mark as Not Junk
Yahoo
Check Spam folder
Click “Not Spam” on any Moves email
Step 4: Search your inbox
Try searching:
“Moves”
“Move Together”
Or our email address
Sometimes emails are there — just harder to spot!
How can I make sure I receive emails from Moves going forward?
Great question — and we’re glad you asked! 💙
Email providers (like Gmail, Yahoo, etc.) try to show you the messages you’re most interested in. One of the biggest signals they use is engagement — things like opening emails, clicking links, or replying.
The best way to make sure you keep getting emails from us is to interact with them when they come in. Even something simple like opening an email or clicking a link lets your inbox know, “Hey, I want to see more from Moves!”
Here are a few easy ways to stay on our list:
Open emails when you see them 👀
Click links that are helpful to you 🔗
Move our emails to your primary inbox if they land in Promotions or Spam
Add us to your contacts or safe sender list
Behind the scenes, we also focus on sending emails to people who are actively engaging — this helps us make sure our emails actually reach inboxes (instead of getting filtered out). So your engagement really does make a difference!
If you ever feel like you’ve missed something important, feel free to reach out to our team — we’re always happy to help!
Still not receiving anything?
If emails aren’t in spam or any folders, they may be getting blocked before they reach you.
Here are a few things to check:
Make sure you signed up for our newsletter here with your correct email address
Check if you’ve unsubscribed from our emails in the past
Some work or school email addresses may block external emails, so sign up with your personal email address if possible!
Need help?
If you’re still not receiving emails, reach out to us at support@movesapp.com and we’ll take a closer look 💙
We can confirm your email address and make sure everything is set up correctly on our end.
Have questions? We’re here for you! Feel free to reach out to us at support@movesapp.com and we'll give you a hand.