If you requested a password reset but the email hasn't arrived, a few quick checks resolve almost all cases:
Check spam, junk, and promotions folders. Reset emails sometimes get filtered — search your inbox for "Moves" or "password reset."
Confirm the email address. Make sure it matches the email on your Moves account and has no typos. A reset link is only sent if the address matches an existing account.
Give it a few minutes. Delivery can take 5–10 minutes — wait before trying again.
Request a fresh link. If nothing arrived, request the reset again — only the most recent link works.
Already tried these steps, or locked out right now? You don't need to repeat them. Reply to the conversation you're already in, or email support@movesapp.com with the email address on your account and "reset email not arriving" in the subject line. A teammate will reset your password by hand and email you the next step. 💙
Still can't get in after all of the above? Contact support (support@movesapp.com) and a teammate can reset your password manually — just let us know the email address on your account!
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com — we’re dedicated to making sure you have the best experience possible!