Tighter Together is now Move Together.
We've refreshed the name to better reflect our mission: building strength, consistency, and community — together. 💙
Fall 2026 Move Together is here! Sign-ups run Sep 28 – Oct 15, 2026, and the challenge runs Oct 12 – Nov 14, 2026.
If you completed your macro assessment but never received your macro count by email, don't worry — this is usually a quick fix. Work through the steps below.
Step 1: Check your spam or junk folder
Macro emails are sent from no-reply@movesapp.com. They sometimes land in spam, especially if it's your first email from us.
Search your inbox for "macros" or "Move Together"
Check your Spam, Junk, and Promotions folders
If found, mark it as "Not Spam" so future emails reach your inbox
Step 2: Confirm the right email address
Macros are sent to the email address on your Moves account — not necessarily the one you check most often.
Open the Moves App → Profile → check your account email
Search that email address's inbox for the macro email
Step 3: Confirm your assessment was submitted
Macros are only sent after your intake assessment is received and processed. If you didn't complete the assessment, or started it but didn't submit, you won't have macros on file.
Heads up: the Macros tab in the app doesn't change after you submit. It keeps showing "Start Assessment" until your macros are sent, so it can't tell you whether your assessment went through. Please don't submit it again. If you're not sure, contact us and we'll check.
⚠️ Deadline reminder: The macro assessment must be submitted by Friday, October 16, 2026 at 5:00PM ET. Assessments submitted after the deadline may not be processed.
Step 4: Check the timing
After submitting your assessment, allow 2–5 business days for your custom macro count to be calculated and emailed. If it's been less than 5 business days since you submitted, hang tight — it's on its way.
Step 5: Still nothing? Contact us
If you've checked all of the above and still can't find your macros, our team can look into it and resend them.
When you reach out, please include:
The email address on your Moves account
The Move Together challenge you purchased (e.g., Fall 2026)
Confirmation that you submitted the intake assessment
Contact us at support@movesapp.com — our team is happy to resend your macro count or confirm whether your assessment was received.
Frequently Asked Questions
Q: My macro email came but I deleted it — can I get it again?
Yes! Contact support@movesapp.com and we can resend it. Note: macros stay in the app for 6 months after the challenge start date, so the email is your long-term record — save it somewhere safe!
Q: I got my macro email but don't see my macros in the app — is something wrong?
No. The email goes out first, and it can take up to about an hour for your macros to appear in the Macros tab. The numbers in your email are your macros, so you can start using them right away. If they still aren't in the app after an hour, close and reopen the app, or log out and back in.
Q: I see macros in the app but not by email — which is correct?
Both should match. Your macros are viewable under Programs → Challenges → [your challenge] → Macros tab for 6 months after the challenge start date. After that, only the email version persists.
Q: I missed the assessment deadline — can I still get my macros?
No. The macro assessment must be submitted by Friday, October 16, 2026 at 5:00PM ET. Assessments submitted after the deadline may not be processed, so late submissions won't receive macros for this round.
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com — we’re dedicated to making sure you have the best experience possible!