My card was declined
Card declines happen for a few common reasons:
Insufficient funds or credit — Your bank blocked the charge due to available balance. Try a different card or contact your bank.
Incorrect card details — Double-check your card number, expiration date, and CVV. A single wrong digit will cause a decline.
Bank flagged it as suspicious — Some banks automatically block unfamiliar subscription charges. Contact your bank to authorize the transaction, then try again.
Card restrictions — Certain card types (e.g., prepaid cards, FSA/HSA cards) may not be accepted for subscription purchases.
If your card details are correct and the decline persists, contact your bank directly — for privacy reasons, they can only discuss the specific reason with you (not with us).
I want to pay with Apple Pay
Apple Pay is available at checkout on supported Apple devices (iPhone, iPad, and Mac with Safari).
If Apple Pay isn't appearing as an option:
Make sure you have a card added to your Apple Wallet
Use Safari on your Apple device — Apple Pay won't appear in other browsers
Check that your device supports Apple Pay and that it's set up in your device Settings → Wallet & Apple Pay
If Apple Pay fails during checkout, try completing the purchase with a credit or debit card instead, then contact support if the issue continues.
Note: If you subscribed via Apple Pay through the App Store (not movesapp.com), your billing is managed by Apple — not Moves. To update payment info or cancel, go to Settings → [your name] → Subscriptions on your iPhone.
I didn't receive a confirmation email
After a successful purchase, a confirmation email is sent to the address on your Moves account.
If you haven't received it:
Check your spam or junk folder — confirmation emails sometimes land there
Verify your email address — go to your account settings to confirm the email on file is correct
Wait a few minutes — there can be a short delay, especially during high-traffic periods
If you've checked all of the above and still haven't received a confirmation, contact our support team at support@movesapp.com with your account email address and we'll be happy to verify your subscription status.
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we're dedicated to making sure you have the best experience possible!