If you've ever wondered why we sometimes encourage subscribing directly through movesapp.com — here's the honest answer: when subscriptions run through Apple or Google, a significant portion of each payment goes to them rather than to us. We're grateful to be on those platforms, but subscribing directly through our website means more of your support goes straight back into the programs, features, and coaching you're here for.
And as a bonus — promo codes and discounts can only be applied to web subscriptions, so if you have a code to use, this is the path to get there.
A quick note on subscription types
In-app subscriptions are billed through the Apple App Store or Google Play. Easy to set up, but a cut goes to the platform, promo codes can't be applied, and since Apple and Google handle the billing directly, our team has limited visibility into your account — meaning if you ever need help with a refund or cancellation, you'll need to work through them rather than us.
Web subscriptions purchased directly at movesapp.com mean more of your subscription fee reaches us, and you can use discount codes at checkout.
How to make the switch
Step 1: Find your billing end date
On iPhone: Settings → [Your Name] → Subscriptions → Moves App
On Android: Google Play Store → Subscriptions → Moves App
Be sure to note the date of when your current billing period ends. You'll need that when it's time to resubscribe on our website!
Step 2: Cancel your in-app subscription
Cancel through your app store. You'll keep access through the end of the period you've already paid for — nothing gets cut off early.
Step 3: Wait for it to fully expire
You'll need to wait until the day after your in-app subscription ends before signing up on the web. This makes sure Apple or Google billing has fully stopped, so there's no overlap or double charges.
Step 4: Sign up at movesapp.com
Head to movesapp.com and sign up using the same email address tied to your current account — this keeps your workout history and account details right where you left them.
Step 5: Apply your promo code at checkout (if you have one)
Enter your code exactly as provided. Codes are case-sensitive and only work on web subscriptions.
Common Issues
Double charges during technical outages
If you renewed your subscription during a technical outage, you might have unintentionally created a second billing account, especially if you used the Apple App Store. To prevent or resolve double charges:
Check your active Apple subscriptions to see if there is more than one Moves App subscription listed.
Cancel any duplicate subscriptions to avoid further charges.
If you find duplicate charges, collect screenshots of your receipts. Refunds can be processed for overlapping months after receipt review.
Upgrading to an annual membership
When upgrading to an annual membership, you will be charged immediately, but the amount will be prorated based on the time left in your current monthly billing period. Your annual membership will renew one year from the upgrade date, so there are no double charges.
Renewing an annual subscription early
When renewing an annual subscription before the original term ends, any unused portion of your current plan is converted into account credit. This credit is automatically applied to the new purchase, preventing double billing. Any minor differences in charges may be due to rounding, proration, or taxes.
Canceling and resubscribing
If you canceled and resubscribed and suspect double charges, check the following:
Review your recent transactions to confirm the dates and whether multiple charges posted.
Verify the payment method used (e.g., last four digits of the card).
Make sure you're checking the same account or email you use in the app — duplicate accounts under different emails are a common source of confusion.
Other questions
Getting redirected to the App Store?
Your in-app subscription is still active. Once it fully expires, you'll be able to sign up on the web.
Discount not applying?
Make sure your in-app subscription has fully ended and you're checking out on the Moves website. Also double-check the code — capitalization matters!
Can't purchase a web subscription yet?
Canceling doesn't end your access immediately — your subscription stays active until the billing cycle closes. Try again the day after it expires.
Still stuck?
Reach out to our support team at support@movesapp.com and we'll help get your account sorted.
We know it takes a couple of extra steps, but we genuinely appreciate members who choose to support us directly — it makes a real difference in what we're able to build for you. 💪
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com — we're dedicated to making sure you have the best experience possible!