📋 Cancellation Policy at a Glance
You can cancel your Moves subscription at any time — just be sure to do so at least 24 hours before your next billing date to avoid being charged for the upcoming cycle.
If a charge has already processed, we're unable to issue a refund, as all sales are final.
Deleting the app and/or requesting cancellation to our team via email / messenger does not cancel your subscription. You must cancel manually through your Moves App account or app store for a cancellation to process successfully.
Sales are Final
At Moves, we want every member to have a smooth and positive experience. To keep things clear and transparent, here's what you need to know about our refund and cancellation policy.
Refund Policy
All sales are final. We do not issue refunds or credits for:
Missed or failed subscription cancellations
Changes of mind
Unused subscription time
Accidental purchases
Refunds are only provided if required by law.
Managing Unexpected Charges
If you see a charge you weren't expecting, don't worry — we'll help you figure out what's going on.
🔎 Charged but you don't see an active subscription, or charged twice? Walk through the exact causes and how to fix each one here: Charged but I Have No Active Subscription (or Charged Twice)?
Billing issues can sometimes happen due to:
Duplicate accounts
Failed payments processing later
Overlapping subscriptions (e.g., active subscriptions on both Apple/Google and Moves directly)
Understanding the cause is the first step to getting it resolved.
Start Here: Check Your Account
Verify the charge by checking your bank statement for the merchant name to confirm it's from Moves App.
Ensure you don't have another active subscription under a different email address.
If the charge is incorrect, contact Moves App support with the last 4 digits of your card, billing dates, and a screenshot of the statement entry.
To access your subscription details:
Profile → Manage Subscription → Manage Subscription → Log in with your email and password
📱 Apple & Google Subscriptions
If your subscription was purchased through Apple or Google, all billing (including refunds) is handled directly by them.
Check if your subscription is managed through Apple or Google.
Apple: Go to Settings → Tap your name → Subscriptions → Find & cancel Moves App
Google: Log into your Google account → Payments & Subscriptions → Cancel Moves App
For exact steps on how to cancel your account via Apple / Google App Stores, click here.
To request a refund, please visit their support pages and follow their instructions:
Delayed or Duplicate Charges
In some cases, a failed payment from an earlier billing cycle may process later once the payment method goes through. This can make it look like you were charged twice in the same month. Another common cause of duplicate charges is having two active subscriptions simultaneously — one through the Apple App Store and another directly via Moves. This can result in double billing for the same service.
We recommend reviewing your payment history to check for any previously failed charges that were fulfilled later. Additionally, check whether you have active subscriptions both through the Apple App Store and directly via Moves, as overlapping subscriptions can also lead to duplicate charges.
Preventing Future Charges
Moves is a recurring subscription (monthly or yearly). Your subscription will automatically renew on the same date each cycle unless it's canceled at least 24 hours before your renewal date.
A few helpful tips to avoid unexpected charges:
Use one email address consistently to avoid duplicate accounts
Double-check your payment methods and billing history regularly
Cancel any subscriptions you're no longer using
If you have multiple emails, log into each to confirm where your subscription is active
⚠️ Important: Deleting the app does not cancel your subscription — and neither does emailing our team. You must cancel manually through your account or app store. If you need help completing the cancellation, reach out and we'll walk you through it.
Frequently Asked Questions (FAQs)
Can Moves Support help with Apple App Store / Google Play subscription issues?
No. For subscriptions purchased through the Apple App Store or Google Play, only those platforms can handle cancellations or refunds. Make sure to contact Apple or Google directly for assistance.
I canceled, but I was still charged — why?
If you cancel after your renewal date, you'll still be charged for that billing period, but you'll continue to have full access until the period ends.
How do I make sure I'm not charged again?
Cancel your subscription before the renewal date. This applies whether you signed up directly with Moves or through Apple/Google.
Can I pause my subscription instead of canceling?
Yes! You can pause your account for 1, 2 or 3 months. You can make this change in the Account Manger by going to Profile → Manage Subscription.
Can I switch from monthly to yearly (or vice versa)?
Yes! To change your plan, login to your app and click Profile → Manage Subscription → Manage Subscription again → Login with your account email and password → Moves Subscription → Billing → Change. Your new plan will take effect at the start of your next billing cycle. (Note: the yearly membership is only available at movesapp.com)
What if I accidentally signed up twice?
If you created duplicate subscriptions (for example, one through the Moves App and one through Apple/Google), you'll need to cancel one of them to avoid being billed twice. We recommend keeping the subscription via movesapp.com active (and cancelling the one with Apple/Google) so that our team can do more to assist with billing related issues! Refunds for duplicate subscriptions are issued for the overlap period only, and the processing time depends on your bank or card issuer. If you notice multiple refunds, they correspond to multiple months of double billing. These refunds may appear on your statement as debit card credit vouchers.
Will I lose my progress or data if I cancel?
No — if you decide to return, your account and workout history will still be there when you resubscribe.
Do you offer prorated refunds if I cancel in the middle of a cycle?
No — canceling stops future charges, but you'll still have full access until the end of your current cycle. If you received multiple refunds, they are likely corrections for duplicate charges over several months. Refunds are issued for the overlap period only, and processing times vary by bank or card issuer.
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com — we're dedicated to making sure you have the best experience possible!