Sales are Final
At Moves, we want every member to have a smooth and positive experience. To keep things clear and transparent, here’s what you need to know about our refund and cancellation policy.
Refund Policy
All sales are final. We do not issue refunds or credits for:
Missed or failed subscription cancellations
Changes of mind
Unused subscription time
Accidental purchases
Refunds are only provided if required by law.
Managing Unexpected Charges
If you see a charge you weren’t expecting:
Double-check your account activity in the Moves App or on movesapp.com.
App: Go to Profile → Manage Subscription → Billing Information
Website: Log in → Click your profile photo → Billing Information
Check if your subscription is managed through Apple or Google.
Apple: Go to Settings → Tap your name → Subscriptions → Find & cancel Moves App
Google: Log into your Google account → Payments & Subscriptions → Cancel Moves App
For Apple subscriptions, visit Settings → Tap your name → Subscriptions → Locate the Moves App → Cancel the subscription.
⚡ Note: If your subscription was set up through Apple or Google, only those platforms can make billing changes.
If you need a refund for an Apple or Google subscription, visit there support pages for requesting a refund and follow their instructions:
Cancellations
Moves runs on a subscription basis (monthly or yearly). When you sign up, you agree to be billed on the same date each cycle unless you cancel at least 24 hours before renewal. Please note that uninstalling the Moves App does not automatically cancel your subscription. Cancellation must be done manually through the appropriate platform.
Frequently Asked Questions (FAQs)
Q: Can Moves Support help with Apple App Store / Google Play subscription issues? No. For subscriptions purchased through the Apple App Store or Google Play, only those platforms can handle cancellations or refunds. Make sure to contact Apple or Google directly for assistance.
Q: I canceled, but I was still charged — why?
If you cancel after your renewal date, you’ll still be charged for that billing period, but you’ll continue to have full access until the period ends.
Q: How do I make sure I’m not charged again?
Cancel your subscription before the renewal date. This applies whether you signed up directly with Moves or through Apple/Google.
Q: Can I pause my subscription instead of canceling?
At this time, we don’t offer a pause option. If you cancel, you’ll still have access until the end of your current billing cycle. You can always resubscribe when you’re ready.
Q: Can I switch from monthly to yearly (or vice versa)?
Yes! To change your plan, go to Billing Information in the app or website. Your new plan will take effect at the start of your next billing cycle. (Note: the yearly membership is only available at movesapp.com)
Q: What if I accidentally signed up twice?
If you created duplicate subscriptions (for example, one through the Moves App and one through Apple/Google), you’ll need to cancel one of them to avoid being billed twice. We recommend keeping the subscription via movesapp.com active (and cancelling the one with Apple/Google) so that our team can do more to assist with billing related issues!
Q: Will I lose my progress or data if I cancel?
No — if you decide to return, your account and workout history will still be there when you resubscribe.
Q: Do you offer prorated refunds if I cancel in the middle of a cycle?
No — canceling stops future charges, but you’ll still have full access until the end of your current cycle.
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we’re dedicated to making sure you have the best experience possible!